Multilingual solutions for contact centers and business process outsourcers
Transform your communications by adding real-time multilingual capabilities to your voice, digital and self-service channels.
Provide better experiences
Engage with your customers and prospects in their preferred languages and channels. Imagine doing that without having to:
Hire multilingual or native speaking customer service agents
Establish in-country contact centers
Scour the halls for back-office native speakers
That’s the power of real-time translation solutions built specifically for contact centers and BPOs. Make your agents multilingual and your forum/knowledge base content available across languages with new patented technology that delivers the highest-levels of language quality. Improve your CSAT, NPS and First Contact Resolutions while reducing Customer Effort.
Easily add multilingual capabilities to your existing communication platforms
You have existing channels like chat, email, helpdesk and ticketing, forums and communities, and social. Easily add multilingual capabilities to each using pre-built GeoFluent integrations to leading contact center communications platforms.
“GeoFluent has given us the ability to delight our customers by providing them with immediate support in their language, with quality that meets their needs and a cost and integration model that meets ours.”