Multilingual solutions for contact centers and business process outsourcers

Transform your communications by adding real-time multilingual capabilities to your voice, digital and self-service channels.

Provide better experiences

Engage with your customers and prospects in their preferred languages and channels. Imagine doing that without having to:

  • Hire multilingual or native speaking customer service agents
  • Establish in-country contact centers
  • Scour the halls for back-office native speakers

That’s the power of real-time translation solutions built specifically for contact centers and BPOs. Make your agents multilingual and your forum/knowledge base content available across languages with new patented technology that delivers the highest-levels of language quality. Improve your CSAT, NPS and First Contact Resolutions while reducing Customer Effort.

Learn about our contact center solutions

Erweitern Sie mühelos Ihre vorhandenen Kommunikationssysteme um mehrsprachige Funktionen

You have existing channels like chat, email, helpdesk and ticketing, forums and communities, and social. Easily add multilingual capabilities to each using pre-built GeoFluent integrations to leading contact center communications platforms.

Learn how

Grow your business

  • Reduce cost by not having to staff all language proficiencies 24 x 7
  • Reduce risk by standardizing service and compliance across languages
  • Increase revenue by supporting all languages across channels for e-commerce, sales and cross/up-selling
  • BPOs can enable lower cost offshore agents to interact in languages not already supported in those geographies

Read the white paper

Provide better CX

 “GeoFluent has given us the ability to delight our customers by providing them with immediate support in their language, with quality that meets their needs and a cost and integration model that meets ours.”
– Russell Gowlett
Projects Executive, PKR

PKR-case-study-300x190

Become a partner

Are you a contact center solution provider and want to OEM, resell or add GeoFluent’s patented, real-time multilingual capabilities?

Click here to learn more

Contact us to learn more about our customer care solutions

Lionbridge Technologies
1050 Winter Street
Suite 2300
Waltham, MA 02451, USA

Kontakt

Lionbridge unterstützt über 800 weltweit führende Marken bei der Steigerung ihres internationalen Marktanteils, der Beschleunigung der Produkteinführung sowie beim erfolgreichen Einstieg in lokale Märkte weltweit.