GeoFluent Customized, Real-Time, Translation Platform Honored for Exceptional Innovation and Benefits in Customer Care.
Lionbridge Technologies, Inc. announced today that TMC, a global, integrated media company, has named GeoFluent, the company’s market-leading, real-time translation technology, as Customer Interaction Solutions 2011 Product of the Year. Customer Interaction Solutions magazine is the leading publication covering CRM, call centers and teleservices since 1982.
GeoFluent is a powerful, cloud-based application that gives contact centers and enterprises on-demand, quality translation within their existing customer care applications. GeoFluent integrates Lionbridge’s cloud-based language customization solutions with a statistical machine translation engine developed in IBM’s Watson Research Center. As a result, GeoFluent delivers unparalleled, real-time, online customer communications that reflect each organization’s brand, products, terminology and expertise. With GeoFluent, enterprises and contact centers enjoy a number of unique features and benefits, including the opportunity to:
- Improve time to resolution for international customers by turning contact center agents into “global communicators” with real-time, integrated multilingual chat.
- Reduce costs of in-country support by allowing online agents to support users in multiple geographies from one location.
- Increase customer self-service with on-demand, multilingual access to Web content, such as forums, blogs, knowledge bases and customer communication.
“GeoFluent was selected to receive a 2011 Product of the Year Award for its achievement in advancing CRM, contact center and call center technologies. GeoFluent has demonstrated excellence, as well as provided ROI for the companies that use it,” said Rich Tehrani, CEO, TMC. “Customer Interaction Solutions magazine has been recognizing innovative companies for 14 years and Lionbridge GeoFluent has earned its place with this distinguished honor.”
The 14th Annual Product of the Year Award winners are published in the January/February 2012 issue of Customer Interaction Solutions magazine, www.cismag.com.
“GeoFluent’s selection for Customer Interaction Solutions Product of the Year underscores the value GeoFluent brings to enterprises and contact centers that are seeking new ways to improve customer engagement and reduce global support costs,” said Rory Cowan, CEO of Lionbridge. “With GeoFluent, enterprises and contact centers gain a unique, real-time, secure SaaS solution based on proven technology that has been adopted successfully in large-scale commercial environments. As a result, organizations can reduce global support costs through effective, real-time customer care and facilitate faster time-to-purchase through multilingual online engagement.”
For more information about the Customer Interaction Solutions’ 2011 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
About LionbridgeLionbridge Technologies, Inc. (NASDAQ: LIOX) is a provider of translation, development and testing solutions. Lionbridge combines global resources with proven program management methodologies to serve as an outsource partner throughout a client’s product and content lifecycle – from development to translation, testing and maintenance. Global organizations rely on Lionbridge services to increase international market share, speed adoption of global products and content, and enhance their return on enterprise applications and IT system investments. Based in Waltham, Mass., Lionbridge maintains solution centers in 26 countries and provides services under the Lionbridge and VeriTest brands. To learn more, visit http://www.lionbridge.com
About Customer Interaction Solutions Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information.
About TMCTMC is a global, integrated media company that helps clients build communities in print, in person, and online. TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event. In addition, TMC runs multiple industry events: 4G Wireless Evolution; M2M Evolution; Cloud Communications Expo; SIP Tutorial 2.0:Bringing SIP to the Web; Business Video Expo; Regulatory 2.0 Workshop; DevCon5; HTML5 Summit; CVx; AstriCon; StartupCamp; MSPAlliance MSPWorld and more. Visit TMC Events for a complete listing and further information. For more information about TMC, visit www.tmcnet.com.
Lionbridge Contact:Sara Buda
VP Corporate Communications
Lionbridge Technologies, Inc.
TMC Contact: Jan Pierret
203-852-6800, ext. 228