Hospitality Industry Outsourcing

Localizing Online Resources and Application Development

Low airfares driving growth in international travel, together with the reality of Internet-based travel planning and reservations, are transforming the global hospitality industry. As fewer travelers turn to professional travel agents, hotels, resorts, airlines, car rental agencies, and government tourism agencies must provide prospective guests with the online information and reservation capabilities they demand, in their own language. Customers demand, and your brand requires, a consistent high quality experience regardless of language and location.

International hospitality franchises face the added challenge of managing operations in multiple countries. Today's international travelers expect a seamless experience, with their preferences and loyalty program status accessible to local staff around the world.

Having an experienced partner with proven hospitality expertise, integrated development and localization capabilities, and global scale can make all the difference. Lionbridge is helping the world's leading hospitality companies achieve their market objectives with:

• Localization of online resources to deliver Websites, online reservation services, and other online resources with user interfaces in multiple languages, while maintaining brand consistency
• Outsourced applications development, maintenance, and integration to reduce the cost of developing and integrating a wide range of systems — from global reservation systems to CRM systems that help personalize each guest's experience; Lionbridge provides seamless integration of global applications with back-end systems and databases
• Global customer support services for the applications and systems we develop and maintain, in English, as well as in local languages
• Localization of eLearning programs to provide cost-effective, on-demand employee training in multiple languages; our eLearning solutions help ensure high-quality guest service, while minimizing training time and cost

Lionbridge provides the scalability to manage, expand, and maintain hospitality operations across multiple global markets simultaneously, without increasing the burden on in-house staff. And we reduce cost and complexity by providing a single, flexible source for a wide range of development and localization services, for markets around the world.