Mainframe Legacy System Maintenance

Global organizations still rely on legacy mainframe computing systems to house their most critical data. As much as half of the world's mission critical data still resides on mainframe systems. Maintaining, updating, and connecting these systems — often globally distributed — is a time consuming and expensive process for internal staff. Lionbridge's Mainframe services help you maintain and enhance your current systems, or migrate your business-critical legacy systems and data to more reliable, scalable, and efficient platforms.

We manage and optimize the performance of mainframe environments, enabling you to:

• Focus on your core business
• Optimize the performance of your legacy environments
• Offload the management of system outages and security issues
• Reduce risk on maintainability of applications due to reduced availability of support

Lionbridge's application maintenance services are designed to enable you to lower the total cost of ownership (TCO) for your application portfolio and to help you leverage the best practices that we have formulated through our years of experience in providing these services to our customers. The application maintenance services are governed by an SLA framework to ensure that the desired service levels are met.

Lionbridge's global delivery capability from any of its on-shore, near-shore, or offshore delivery centers allows you to choose the right shore model for your needs.

Our consultants will help analyze your application portfolio and recommend a comprehensive plan for:

• Applications whose support should be outsourced
• Applications that can be retired, migrated, or re-engineered.
• Developing an SLA-based framework to define, measure, and report on service levels
• Support methodology, including transition plan for applications that are outsourced

Lionbridge follows a robust maintenance process that is tracked using its quality processes. Key components of the maintenance process are:

• Request Management
• Incident Management
• Root Cause Analysis
• Trend Analysis

Lionbridge has a mature production support process that allows for each issue to be captured, recorded, and tracked to resolution. Metrics, such as time to respond and time to resolve issues, are tracked to ensure that no issue is overlooked. Lionbridge has the capability to provide production support on a 24/7 basis.

Our core Mainframe offerings include:

• Application maintenance services including portfolio analysis, maintenance and enhancements, global translation, and production support
• Migration services to bring legacy mainframe applications and databases across platforms
• Enterprise Application Integration (EAI) for a customized integration, integration with host systems (OS/390, VAX/780), ERP or IBM-MQ Series, and development of an electronic data integration system
• Outsourced testing services conducted on-site, near-shore and offshore to ensure applications are performing as expected
• CPU optimization to speed processing time, streamline code environment, and ensure higher performing systems