User Management and IT Outsourcing

As applications move on-line, your user population instantly becomes global spanning employees, contractors, and clients. Maintaining secure control in this environment requires that you have a responsive rights management process that can add and remove access at the pace of your global business.

Lionbridge recognizes this challenge and offers User Management services designed to provide your enterprise with the flexibility it requires, while improving compliance with data security and financial audit standards. Engaging Lionbridge to outsource your User Management process enables you to:

• Improve enterprise productivity by streamlining user access procedures, accelerating new user access to all required systems from days to minutes
• Tighten data security by flagging unusual behavior and ensuring immediate deletion of rights to all systems upon termination.
• Reduce support costs by moving rights management procedures out of local IT teams and into a centralized, offshore environment leveraging lower cost resources and capturing economies of scale

Lionbridge's User Management Services are scalable and tailored to meet your unique system and user environments. Our access consultants will work with you to audit your current security controls and requirements, identify areas for process improvement, and propose an outsourced model that improves user response while maintaining the integrity of your data. Solution areas can include:

• Active Directory/NIS/Unix/Mainframe account management
• CRM and ERP application controls
• Mail account management
• Database and network drive file structures
• User activity monitoring and alerts to "unusual" behavior
• Data deletion and download controls to protect enterprise IP