Technical Writing Services

Writing Effective Technical Documentation for Every Customer

To gain or protect global market share, companies distribute products in more and more languages while fighting to improve quality, usability, and reduce costs. Product complexity is increasing and users, installers, developers, and maintainers demand high levels of information quality. Lionbridge Technical Publications services combine:

• Technical writing, technical illustration, graphic design, and XML implementations
• Full Content Lifecycle: an integrated content development and localization methodology that compresses release cycles and reduces the cost of multilingual content creation
• Excellence in translation of print, online, interactive, and packaging content

By providing easy access to technical writing, consulting, and translation resources in all regions, Lionbridge helps clients reduce project management costs and eliminate fixed cost overhead. Our content development teams emphasize technical accuracy, brevity, timeliness, and quality of service.

Technical Writing and Design

Lionbridge technical writers create information for global customers and markets. Our goal is to design and develop English-language content that lowers the "total cost of ownership" for documentation, reduces the cost of customer support for manufacturers, and shortens the release cycle for international products.

Our clients benefit from:

• Clear, concise, and consistent text that lowers customer supports costs - and translation costs
• A deep understanding of the major industry standards and specifications
• Terminology management and translation memory recycling that maximizes efficiency and consistency

Lionbridge leverages broad experience in technical publications, including the design and development of modular-based content for industry-leading product and equipment manufacturers. We design and develop content for printed, online, and interactive media. Lionbridge teams are comprised of technical writers, illustrators, editors, designers, publishing technology specialists, and project managers. For multilingual information development, these teams interface directly with Lionbridge localization teams.

Lionbridge technical publications experts are skilled in the leading authoring and publishing environments, including:

• Unstructured content development: Word, FrameMaker
• XML structured editors: Epic, FrameMaker+SGML, X-Metal
• Illustrations: IsoDraw, AutoCAD, Illustrator, TI
• Development and Publishing tools: FOSI, XSLT, EDD, Architect, Styler, Import/Export
• Graphics/animations: Flash, Photoshop, Fireworks, 3D Studio
• Audio/video streaming: Real, QuickTime, Adobe Premier
• Multimedia/authoring: Flash, Dreamweaver, Acrobat, FrontPage, Authorware, Director, SkillSoft-SmartForce, MindQ, proprietary
• DTP: QuarkXPress, FrameMaker, PageMaker, Acrobat

Content Localization

Lionbridge global resources consist of translators, in-country agencies, and independent subject matter experts — as well as senior level editors, print and online publishing professionals, and quality assurance specialists. By applying a flexible, well-structured methodology, a global network of translation resources, and integration with enterprise content management systems, Lionbridge combines the quality of local translation with the efficiency of centralized processes and infrastructure.

Flexible Delivery Models

In a world of limited budgets and heightened expectations, you need more for less. Lionbridge delivery models combine on-site and onshore resources with offshore teams in India. You get proximity plus scalable, cost-effective, professional teams.

Improved Competitiveness

When operating in a global marketplace, the traditional development lifecycle for documentation may consume several months before localization can begin, and localization then requires additional time to complete. Lionbridge compresses the development lifecycle using a tightly integrated approach that stacks technical writing, editing, and translation in an iterative, batch mode process. Lionbridge clients employing this method have cut 20 percent and more off content development cycles, and have shortened localization schedules at the same time, compressing total cycle time by 30-40 percent.