Leader in vacation exchange increases CX and deflects calls without hiring bi-lingual agents.
How Lionbridge helps RCI’s contact center communicate across languages
RCI is the leader in vacation exchange, offering the world’s largest vacation exchange network and providing unrivaled products and services to enhance the vacation ownership experience.
RCI’s Ireland-based contact center supports customers across Europe. By integrating GeoFluent into its existing chat application, the agents are able to conduct real-time chat sessions in multiple languages.
The impacts are significant, including increased customer satisfaction and reduced customer effort, coupled with increased call deflection and not having to hire as many multi-lingual agents.
“Lionbridge is the way we communicate to the customers around the world.”
— Keith Vicek, Senior Software Engineer, Lenovo
We work closely with Lionbridge to develop custom streams of content—and to translate and localize that content. They’ve just made it easy for us to deliver great products to our global consumer audiences.
Head of Lenovodev.com, ECS Content Programs and Digital Store Practice, Ecosystem & Cloud Services (ECS), Lenovo
Lionbridge helps us gain local insights into what users are doing, which devices and platforms they’re using, and how they prioritize experiences. All of which help us to innovate and deliver more value to global consumers.