GeoFluent Powers Omni-Lingual Chat at RCI

Leader in vacation exchange increases CX and deflects calls without hiring bi-lingual agents.

How Lionbridge helps RCI’s contact center communicate across languages

RCIRCI is the leader in vacation exchange, offering the world’s largest vacation exchange network and providing unrivaled products and services to enhance the vacation ownership experience.

RCI’s Ireland-based contact center supports customers across Europe. By integrating GeoFluent into its existing chat application, the agents are able to conduct real-time chat sessions in multiple languages.

The impacts are significant, including increased customer satisfaction and reduced customer effort, coupled with increased call deflection and not having to hire as many multi-lingual agents.

Related services

geofluent-mapTo support its Spanish-speaking and other customers, RCI uses GeoFluent to provide multilingual chat.

Learn more about the GeoFluent real-time translation solution for contact centers.

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Lionbridge’s professional translation services enable more than 800 world-leading brands to increase international market share and effectively engage their customers in local markets worldwide.