Solutions > Translation Technology > GeoFluent
Real-time, omni-lingual communications for contact centers
To meet the growing demands of customer’s service expectations, customer care organizations continue to expand their communication channels to include chat, mobile, social, SMS, video and online communities with the goal of creating a seamless omni-channel customer experience.
Doing so often creates challenges or gaps across these channels in regards to supporting all languages. To solve this challenge, Lionbridge has developed GeoFluent; a real-time omni-channel SaaS translation platform that enables contact center agents the ability to service customers and prospects of any language on any channel.