Lionbridge provides interpretation services designed specifically for contact centers/business process outsourcers (BPOs) as well as other organizations.
OPI for Contact Centers
For contact centers and BPOs, over-the-phone interpretation (OPI) is included in the GeoFluent omni-channel solution. Click here to learn more.
For these organizations, OPI is an effective way to provide multilingual customer service without having to hire native speakers or opening in-country contact centers. Covering hundreds of languages and dialects, clients depend on the quality and responsiveness provided by Lionbridge and GeoFluent.
According to Forrester Research, voice is being unseated as the top customer care channel by web self-service. This is why GeoFluent complements OPI with digital and self-service channels. This allows contact centers to eliminate language as barrier across not just voice but also chat, email, forums and other communications vehicles.
In addition to GeoFluent for contact centers, Lionbridge also provides onsite interpreters who are skilled in language interpretation services and whose professional appearance reflects well on your organization.
Lionbridge onsite interpreters are carefully screened and selected to deliver the highest quality language interpretation services. In addition, they are thoroughly trained and tested on their knowledge of protocol and ethics before they set foot on your site.
With a network of over 10,000 interpreters, we can source onsite interpretation services quickly, and as close to your site as possible in order to reduce travel costs and time delays
Get a quote or a free interpreter services consultation from a Lionbridge expert.
When your event involves attendees who speak more than one language, accurate and professionally-delivered simultaneous interpretation services can be “make or break.”
Lionbridge simultaneous interpreters are carefully selected for their advanced language, interpersonal and professional qualities. Many have advanced degrees in interpretation, linguistics, or a particular language, and have highly specialized subject matter knowledge. This level of expertise allows us to source the right linguists and provide the most effective simultaneous interpretation for your event.
These highly-skilled interpreters provide simultaneous, consecutive, relay and whispered conference interpretation services for conferences, meetings, legal proceedings and more via onsite or phone interpretation.
Interpretation standards—focused on quality
Quality is the most critical aspect of interpretation services. But “quality” may mean different things to different organizations. That is why Lionbridge has developed a quality assurance (QA) process for ensuring professional interpretation standards that are based on a collaborative, customer-driven model of continuous improvement.
Our process is based on industry best practices and leading research on interpretation standards. But we don’t stop there; we actively seek client feedback and use your responses to enhance our process further. This results in continuous improvement of our already high-quality interpretation services, based on your requirements.
Combined with our customized engagement models, personalized service and rare language support, the result is high quality professional interpretation services that will continue to meet your exacting standards and evolving needs.
A turnkey solution for quality interpretation services
Lionbridge offers a range of interpretation services that add up to a turnkey solution for multilingual communication:
Customized Programs – Including custom glossary and training development, thorough interpreter onboarding, and account management based on your specific needs.
Attentive Service – Enjoy the stability and security of a large company with the customized service, personal attention, quick reaction time, and innovative thinking of a small company.
Comprehensive Language Support – Access interpreter services in over 300 languages; we truly support rare languages with a full roster of working interpreters behind each one.
Specialized Expertise – Request a Lionbridge interpreter with the training and expertise you need for your specific requirement, from healthcare to legal services and more.
Expansive Capabilities – Our network of over 10,000 interpreters handles thousands of assignments per month, and we can quickly handle volume increases or new language support requests.
High Quality Interpretation Services – Cutting-edge screening and testing programs along with InterpBridge, our online training and professional development portal, help ensure high quality; fewer than 25% of applicants pass our rigorous screening process.
Security and Confidentiality – All of our interpreters must meet basic security and confidentiality requirements, and a high percentage of them have also passed rigorous government background checks and security clearances.
Convenient Account Service – Our secure, password-protected InterpBridge web portal gives you access to interpreter services scheduling, account information and timely reporting.