Welcome to The Bridge, Lionbridge’s customer newsletter.

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LEADERSHIP PERSPECTIVES

If performance, as perceived by our customers, is the end, then culture is the means for achieving the end. We’re working hard at Lionbridge to refine our customer-centric culture that is best exemplified by our three-part motto: make it personal, make it great, and make it happen!
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WHY SAMPLE TRANSLATIONS BREAK THE RULES

At Lionbridge, we sometimes receive requests for sample translations with a new RFP. Most of the requests come from customers who are new to translation, and their goal is to test the quality of our work.

Sample translations aren’t really the best way to evaluate quality, however. Typically, they don’t follow standard translation processes and, in many ways, they break all best practices. Read More
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USING RICH MEDIA TO DELIVER ENGAGING AND INTERACTIVE eLEARNING AND USER ASSISTANCE

Tell me and I will listen. Show me and I will understand. Involve me and I will learn.
— Lakota Native American proverb

In our media-rich world of blogs, chats, Twitter posts, YouTube videos, Facebook, gaming and the like, today’s learners have come to expect more engaging and creative eLearning and user assistance. Active learning and improved performance are best achieved when people interact with instruction via a host of different media. A blended approach also ensures that content is appropriate for myriad learning styles. That’s where rich media comes in. Read More
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ENSURING CUSTOMER SATISFACTION

As part of our ongoing service improvement campaign, Lionbridge regularly surveys customers. Our survey solicits feedback according to a five-point customer satisfaction model:

  → Customer Focus
  → Customer Experience
  → Innovation and Solutions
  → Communication
  → Consistency and Quality

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NEW WEBINAR TOPICS COMING

Hopefully, you’ve been able to attend one of our global webinars. Over the coming months, we'll be addressing some interesting new topics. Be on the lookout for our invitations, and be sure to pass them to colleagues who you feel would find our sessions valuable. Read More
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