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GeoFluent

A second-generation real-time translation solution for contact centers

Remove language as a barrier with your customers and prospects, and communicate with them regardless of their or your agents’ language.

Watch the short video below to see how contact centers and business process outsourcers (BPOs) benefit from GeoFluent—including improved CX, increased revenue, reduced cost, and lower risk.

  • Omni-channel support

    GeoFluent, designed specifically for contact centers, delivers multilingual capabilities across the entire omni-channel. Select the specific channels you need, or deploy the complete GeoFluent omni-channel solution with voice (including over-the-phone-interpretation), chat, email, helpdesk/ticketing, and many more.

    See our solution brief for the complete list

  • High-quality, real-time translation

    Unlike first-generation, straight machine translation-based tools, GeoFluent combines the world’s top translation engines with a unique and patented linguistic layer. This delivers the real-time translation quality that brands require with the service that consumers expect.

    了解详情

  • Plugs into existing contact center communication platforms

    Easily add multilingual capabilities to your existing contact center communication platforms. See which platforms we’re already integrated with and contact us for details on what’s to come.

    了解详情

  • Omni-lingual support

    Real-time support for languages covering 95% of the world’s GDP. No matter what language your customers speak, you’ll be able to communicate effectively

    了解详情

See a Demo

GeoFluent: On-Demand Product Demo

Watch this video to see how you can easily add multilingual capabilities to your existing communications channels.

GeoFluent for Salesforce Live Agent

See how you can easily add multilingual capabilities to your existing Live Agent chat software.

资源

白皮书:客服中心提供无障碍语言服务的时代已经来临

GeoFluent Omni-lingual Whitepaper

Read this white paper to understand the evolution of contact centers and how multilingual support significantly improves customer experience.

Get the whitepaper

New ICMI & Lionbridge Research

New ICMI & Lionbridge Research

Learn how contact centers can adopt omni-lingual strategies to support growing language diversity and heightened consumer expectations.

Download the executive report and webinar

  • GeoFluent-Icon_Solution-Brief

    GeoFluent: Product Demo Video

    Get a tour of the GeoFluent solution and see how it works in this pre-recorded demo.See the demo video

  • GeoFluent-Icon_Solution-Brief

    Webinar recording

    Learn how your contact center can improve global customer experience.
 Watch the webinar

  • GeoFluent-Icon_Solution-Brief

    Customer Care blog

    Industry experts provide insights into multilingual customer care. Read the articles

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RCI

The leader in vacation exchange powers its European multilingual chat without adding bilingual agents or changing chat platforms.

“影响非常深远,包括提高了客户满意度,减少了客户工作量,此外还增加了呼叫转移量,因此无需像原来一样雇佣大量多语言代理人员。这些优势使 GeoFluent 成为 RCI 和我们会员的最佳选择。”
– RCI 客户服务团队主管 Keith Lodewyk

Watch the video

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“借助 Lionbridge 的 GeoFluent 解决方案,我们能够用多种语言提供出色的客户支持,从而提高全球各地客户的满意度,并最终实现业务增长。”
– PKR 首席执行官 Chris Welch
See the case study
“Lionbridge 的 GeoFluent 解决方案是快速且经济高效的解决方案,成功帮助我们延续现有的发展轨迹,从而迅速扩展多语言客户支持。其实施、支持和整体流程远远超出我们的期望;采用 Lionbridge 的 GeoFluent 让我们倍感振奋!”
– Getaroom.com 高级运营副总裁 Bill Ratliff

GeoFluent 翻译软件荣膺“年度客户产品”称号 客户体验专业人士协会 Forbes-AMTC-2015-logo

Partners & Developers

想象一下,能够为您现有的客服中心沟通平台增添多语言能力将多么令人振奋。

无论是聊天、社区论坛、电子邮件、服务台和票务中心、托管客服中心还是其他方面,无所不能,这正是 GeoFluent 生态系统的价值所在。预先构建的集成系统可与领先的应用程序共存,从而最大程度提升您的价值。新的集成功能和新的合作伙伴关系仍在不断增添中 — 如有具体问题,欢迎联系我们。

Interested in integrating, reselling, or adding GeoFluent’s patented, real-time omni-lingual capabilities to your solution? 请联系客户服务解决方案副总裁兼总经理 Tom Tseki,了解更多详情。Developers: 点击此处了解有关 GeoFluent Developer API 的详细信息。

联系我们,了解有关 GeoFluent 的更多信息

Lionbridge Technologies
1050 Winter Street
Suite 2300
Waltham, MA 02451

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Lionbridge 成功帮助 800 多个全球领先品牌增加了在国际市场上的份额,并有效吸引了全球各地市场的客户。