NextGov: Agencies Can Tap Tech to Bridge Language Divides by Susan Gryder

Susan Gryder is the government industry director for Lionbridge

As government agencies struggle with multilingualism, the public sector can lean on resources such as over-the-phone interpretation for self-service and agent-assisted communications to engage with constituents. As the public sector evolves with such resources, agencies are refocusing their priorities to adapt. As a result, translation and interpretation services are being leveraged to ensure effective communication while reducing costs and upholding compliance.

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