ITSM: 3 Ways Real-Time Translation Helps IT Service Desks With Multilingual Support Needs by Tom Tseki

Tom Tseki, VP of Customer Care, Lionbridge offers three solutions to overcoming service desk challenges, ultimately drawing this conclusion: multilingual help desks need real-time translation technologies.

Establishing a multilingual help desk is crucial to the success of your customer experience, but how do you start? A real-time translation technology provides countless solutions to common help desk challenges and optimises the way for service desks to service a user or customer-base with differing language needs.

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