GeoFluent app enables contact centers to improve global CX and reduce costs by adding multilingual capabilities to existing chat applications without hiring bilingual agents
WALTHAM, Mass. – Jan. 16, 2017 — Lionbridge Technologies, Inc. today announced that it has launched GeoFluent on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways. The new app integration brings GeoFluent's real-time translation solution to Salesforce Service Cloud, allowing Live Agent customers to improve global customer experience (CX) and reduce costs by adding multilingual capabilities to their existing applications without hiring bilingual agents. GeoFluent will allow agents to communicate in real-time with customers in over 100 languages.
Built on the Salesforce App Cloud, GeoFluent is currently available on the AppExchange at https://appexchange.salesforce.com/listingDetail?listingId=a0N3A00000DrzNkUAJ.
Consumer preferences are driving increases in digital channel usage while globalization and diversification are driving multilingual interactions. Research from Lionbridge and the International Customer Management Institute shows that the majority of contact centers expect the volume of non-primary language interactions to increase over the next three years.
The GeoFluent integration makes it easy to support multilingual chat by:
GeoFluent for Salesforce Live Agent adds to a growing list of GeoFluent integrations with leading contact center, service management, collaboration and other communications platforms.
Salesforce AppExchange is the world’s leading enterprise apps marketplace that empowers companies to sell, service, market and engage in entirely new ways. With 3,000 partner apps and more than 4 million customer installs, it is the most comprehensive source of cloud, mobile, social, IoT and data science technologies for businesses.
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GeoFluent, a SaaS offering from Lionbridge, eliminates language as a barrier between organizations and customers. By providing omni-lingual support across the omni-channel, companies improve customer experience (CX), increase revenue and decrease cost and risk. GeoFluent plugs into leading contact center, service management, collaboration and other communications platforms to maximize customers’ existing investments, enabling them to support over 100 global languages across any interaction channel.
Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, online marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, Mass., Lionbridge maintains solution centers in 27 countries. To learn more, visit http://www.lionbridge.com.
“Lionbridge” and “GeoFluent” are registered trademarks of Lionbridge Technologies, Inc. in the United States and other countries.