GeoFluent real-time translation platform honoured for innovation in customer care
WALTHAM, Mass. – February 10, 2016 – Lionbridge Technologies, Inc. (Nasdaq: LIOX), today announced that TMC, a global, integrated media company, has named its GeoFluent real-time translation platform as a 2016 CUSTOMER Product of the Year Award winner.
GeoFluent’s multi-channel support allows organisations to engage consistently with customers and prospects in their preferred languages across all channels including voice, email, and chat. This enables contact centres to minimise complexity and risk, preserve global brand consistency, and improve the overall customer experience at a fraction of the cost of other multilingual support strategies.
WALTHAM, Massachusetts – January 2016, 19 – Lionbridge Technologies, Inc. (Nasdaq: LIOX), today announced it has broadened its proven GeoFluent real-time translation technology to include new omni-channel customer care features for contact centres and business process outsourcers (BPOs). With these new features, customers can deliver effective real-time multilingual interactions across all communication channels, from virtual and agent-assisted chat, to email, in-call voice, social, SMS, forums, knowledge bases, helpdesk, and ticketing (a complete list is available here).
“In today’s global economy, it’s imperative for brands to provide multilingual customer care, but many struggle to achieve this. GeoFluent enables contact centres to eliminate language as a communications barrier to provide more efficient and effective customer service, leading to more positive customer interactions and increased brand loyalty,” said Tom Tseki, VP, General Manager – Customer Care Solutions, Lionbridge. “We are excited to be honoured as a CUSTOMER Product of the Year Award winner and continue to help our clients succeed across geographies, platforms, and channels.”
The 2016 CUSTOMER Product of the Year Award recognises vendors that are advancing the call centre, CRM and teleservices industries one solution at a time. The award highlights products that enable their clients to meet and exceed the expectations of their customers.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honour Lionbridge with a 2016 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its GeoFluent solution has proven deserving of this elite status and I look forward to continued innovation from Lionbridge in 2016 and beyond.”
The 18th Annual Product of the Year Award winners will be published in the 2016 January/February issue of CUSTOMER magazine.
GeoFluent, a SaaS offering from Lionbridge, eliminates language as a barrier between contact centres and consumers. By providing omni-lingual support across the omni-channel, brands improve CX, increase revenue and decrease cost and risk. GeoFluent integrates with leading contact centre communications platforms to maximise customers’ existing investments, enabling them to support 95% of the world’s GDP languages.
Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products, and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, online marketing, global content management, and application testing solutions that ensure global brand consistency, local relevancy, and technical usability across all touch points of the customer lifecycle. Based in Waltham, Mass., Lionbridge maintains solution centres in 27 countries. To learn more, visit www.lionbridge.com.