Tom Tseki is a contact centre industry veteran. His experience and expertise include helping organisations implement and leverage omni-channel customer care strategies to improve CX, increase revenue, and gain contact centre efficiencies.
He has a deep background in contact centre technology as it relates to customer communication, analytics, and workforce optimisation. Tom works closely with contact centre and BPO leaders on strategies to improve care by reducing customer effort – leading to increased CSAT and NPS.
At Lionbridge, he’s responsible for all aspects of Customer Care Solutions, including GeoFluent, Lionbridge’s omni-lingual and omni-channel real-time translation solution built specifically for contact centres.
Previously, Tom worked at Genesys, where he managed a cloud sales and strategy team focused on customer success and new customer acquisition across strategic enterprise accounts. Prior to Genesys, Tom held various management and leadership roles in which he consulted with contact centres around the globe on strategic process improvements.
Tom began his career in finance and accounting. He received an MBA from Babson College and holds a B.S. from Bentley University.