Leader in vacation exchange increases CX and deflects calls without hiring bilingual agents.

How Lionbridge helps RCI’s contact centre communicate across multiple languages

RCI is the leader in vacation exchange, offering the world’s largest vacation exchange network and providing unrivalled products and services to enhance the vacation ownership experience.

RCI’s Ireland-based contact centre supports customers across Europe. By integrating GeoFluent into its existing chat application, the agents are able to conduct real-time chat sessions in multiple languages.

The impacts are significant, including increased customer satisfaction and reduced customer effort, coupled with increased call deflection and not having to hire as many multi-lingual agents.

Related services

To support its customers in all languages, RCI uses GeoFluent to provide multilingual chat.

Learn more about the GeoFluent real-time translation solution for contact centres.

Featured Customer
LIONBRIDGE & RCI
GeoFluent Powers Omni-Lingual Chat at RCI

“The impacts have been significant, including increased customer satisfaction and reduced customer effort, coupled with increased call deflection, and not having to hire as many multi-lingual agents. This combination makes GeoFluent a great fit for RCI and our members.”

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Keith Lodewyk
Customer Care Team Lead, RCI