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GeoFluent Interpreter Direct (Video)

Learn more about GeoFluent Interpreter Direct, the future of phone interpreting.

A customised translation and interpretation solution for increased communication across the enterprise

GeoFluent™ is a SaaS-based real-time translation and interpretation solution that enables contact centres, service desks, governments, and global organisations to eliminate language barriers between their customers, prospects, partners, distributors, and employees.

Across channels and languages, GeoFluent enables more effective communications and increases CX without having to hire bilingual staff or use multiple language services providers.

How our clients use GeoFluent

Contact Centres

GeoFluent allows organisations to provide multilingual support across communications channels at a fraction of the cost of hiring bilingual agents.

Your customers expect service in their native language. GeoFluent enables you to improve CX, reduce customer effort, and deflect costly inbound calls.

Enterprise Service Management

GeoFluent empowers organisations to provide multilingual helpdesk and service management support at a fraction of the cost of hiring bilingual staff. This enables you to accelerate issue resolution while increasing employee and partner productivity.

Enterprise Communication & Collaboration

Enterprise Communication & Collaboration solutions, including interactive forums, team collaboration, Instant Messaging, and email solutions, allow employees, customers, and partners to work better together. GeoFluent multilingual enables these solutions, leading to more effective and timely dissemination of information across the enterprise. This results in better employee engagement and more efficient teams.

What GeoFluent offers

Escalate to Interpreter

Escalate to Interpreter is a chat feature that allows immediate escalation from chat to voice by creating a telephonic bridge between customer, agent, and interpreter.

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Click-to-call eliminates telephone operators and interactive voice response (IVR) menus to immediately connect users to an interpreter for a smoother, more streamlined language experience.

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Hosted IVR

Hosted Language IVR creates a seamless bridge between customers, interpreters, and agents by providing language-specific numbers for in-language welcome and menu experiences.

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Interpreter Anywhere™ App

Designed with in-store and field agents in mind, Interpreter Anywhere has a streamlined interface with a simple menu to provide one-click access to interpreters while in a live support situation.

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GeoFluent: three modules, one complete integrated solution

GeoFluent is comprised of three modules that serve each area of your multilingual needs: GeoFluent Virtual Translator™, GeoFluent Interpreter™, and GeoFluent Translate™

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The benefits of the complete GeoFluent solution


The three GeoFluent modules enable organisations to provide complete geographic linguistic coverage across the enterprise. GeoFluent breaks down the language barrier and promotes effective communication, no matter the language, channel, or platform.

Omni-channel support

GeoFluent delivers multilingual capabilities across the entire omni-channel, including voice, chat, video, email, ticketing, forums, virtual assistants, and more.

High-quality, real-time translation

Each GeoFluent module is powered by the GeoFluent Virtual Linguist™, an artificial intelligence-based core that is customised and trained specifically for each client, ensuring multilingual consistency and accuracy across languages, channels, and use cases while understanding the context and unique brand terms, acronyms, and speak.


GeoFluent plugs into existing platforms to increase ROI: pre-built integrations exist with leading applications including Genesys, Jive, Lithium, LivePerson, LogMeIn, Microsoft, Moxie, Salesforce (visit the AppExchange), ServiceNow (visit the Store), Zendesk, and Zimbra. GeoFluent also has an open API for further integration possibilities.

Videos: See GeoFluent Virtual Translator in Action

Leverage GeoFluent Virtual Translator’s pre-built integration’s to leading contact centre, enterprise service management, and enterprise communications and collaboration communications platforms.

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