Who Benefits from Chatbots: Employees or Customers?

Lionbridge's Tom Tseki discusses AI, chatbots, and how the best AI deployments compliment, rather than replace.

A happy, well-prepared employee and a satisfied customer go hand-in-hand, which leads wildly successful founder and CEO Richard Branson to believe it's not the customer that comes first, but the employee. And as artificial intelligence (AI) grows and evolves, many employees feel a certain instability in their career path, especially with the implementation of AI-based chatbots. When implemented strategically, these chatbots can unlock a variety of benefits to companies, but can they truly replace your employees and enhance the customer experience without delivering a "human touch"?

Click here to learn the keys to keeping your employees and customers at the forefront of AI integrations.

MarTech Advisor