IT Briefcase Exclusive Interview: New Research on Service Desks & Multilingual Support [Q&A]

IT Brief Case

The need for service desks and helpdesks to be able to provide multilingual support becomes increasingly more imperative each day. To better understand how to support stakeholders across all languages and communication channels, we teamed up with HDI to survey nearly 400 service desks and helpdesks in 30 countries. Tom Tseki, Vice President and General Manager of GeoFluent & Customer Care Solutions at Lionbridge, shared the findings with IT Briefcase.

Read more here, or download the full report here.