GeoFluent real-time translation platform honored for innovation in customer care
WALTHAM, Mass. – February 10, 2016 — Lionbridge Technologies, Inc. (Nasdaq: LIOX), today announced that TMC, a global, integrated media company, has named its GeoFluent real-time translation platform as a 2016 CUSTOMER Product of the Year Award winner.
GeoFluent eliminates language as a barrier between contact centers and consumers by enabling omni-lingual support across the omni-channel. As a result, contact centers and business process outsourcers (BPOs) are able to lower costs, minimize complexity and risk, preserve global brand consistency and improve customer experience across markets and channels.
The 2016 CUSTOMER Product of the Year Award follows the Jan. 19 announcement that Lionbridge has broadened GeoFluent to include new omni-channel customer care features. This allows customers to deliver effective real-time multilingual interactions across all communication channels, from virtual and agent-assisted chat, to email, in-call voice, social, SMS, forums, knowledge bases, helpdesk and ticketing.
“In today’s global economy, it’s imperative for brands to provide multilingual customer care, but many struggle to achieve this. GeoFluent enables contact centers to eliminate language as a communications barrier to provide more efficient and effective customer service, leading to more positive customer interactions and increased brand loyalty,” said Tom Tseki, VP, General Manager – Customer Care Solutions, Lionbridge. “We are excited to be honored as a CUSTOMER Product of the Year Award winner and continue to help our clients succeed across geographies, platforms and channels.”
The 2016 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products that enable their clients to meet and exceed the expectations of their customers.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Lionbridge with a 2016 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its GeoFluent solution has proven deserving of this elite status, and I look forward to continued innovation from Lionbridge in 2016 and beyond.”
The 18th Annual Product of the Year Award winners will be published in the 2016 January/February issue of CUSTOMER magazine.
GeoFluent, a SaaS offering from Lionbridge, eliminates language as a barrier between contact centers and consumers. By providing omni-lingual support across the omni-channel, brands improve CX, increase revenue and decrease cost and risk. GeoFluent integrates with leading contact center communications platforms to maximize customers’ existing investments, enabling them to support 95% of the world’s GDP languages.
Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, online marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, Mass., Lionbridge maintains solution centers in 27 countries. To learn more, visit www.lionbridge.com.