HDI: How to Master Multilingual Support in the IT Support Center by Tom Tseki and Justin Robbins


While the need to support employees across a growing number of languages, channels, geographies, and time zones is clear, executing on such is easier said than done. As multilingual support becomes a growing priority for enterprise service desks, second generation, artificial intelligence-based real-time translation technology is eliminating language barriers across chat, email, knowledge base, and other communications channels at a lower cost of service.

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