What’s Next With… Contact Center Metrics?

VP & General Manager, Customer Care Solutions at Lionbridge, Tom Tseki, discusses the changes that we are likely to see with contact center metrics over the next few years.

Call Center Helper

In the next few years contact centers are expected to move away from time-based metrics and move towards more customer-focused measurements. Tom Tseki talks about how traditional metrics will extend across different languages.

Read the entire article here.