Learn more about GeoFluent Interpreter Direct, the future of over-the-phone interpretation (OPI).
The future of over-the-phone interpretation (OPI) is here! Interpreter Direct eliminates awkward initial interaction between agents and customers that speak different languages. With Interpreter Direct, the agent and the interpreter are bridged together prior to the customer joining the conversation, enabling a smooth conversation from the start.
In an increasingly global and diverse world, organizations need to have the ability to provide a stellar customer experience across any language and channel.
GeoFluent™ is a SaaS-based real-time translation and interpretation solution that enables contact centers, service desks, governments, and global organizations to eliminate language barriers between their customers, prospects, partners, distributors, and employees.
Across channels and languages, GeoFluent enables more effective communications and increases CX without having to hire bilingual staff or use multiple language services providers.
GeoFluent allows organizations to provide multilingual support across communications channels at a fraction of the cost of hiring bilingual agents.
Your customers expect service in their native language. GeoFluent enables you to improve CX, reduce customer effort, and deflect costly inbound calls.
GeoFluent empowers organizations to provide multilingual helpdesk and service management support at a fraction of the cost of hiring bilingual staff. This enables you to accelerate issue resolution while increasing employee and partner productivity.
Enterprise Communication & Collaboration solutions, including interactive forums, team collaboration, Instant Messaging, and email solutions, allow employees, customers, and partners to work better together. GeoFluent multilingual enables these solutions, leading to more effective and timely dissemination of information across the enterprise. This results in better employee engagement and more efficient teams.
Escalate to Interpreter is a chat feature that allows immediate escalation from chat to voice by creating a telephonic bridge between customer, agent, and interpreter.
Click-to-call eliminates telephone operators and interactive voice response (IVR) menus to immediately connect users to an interpreter for a smoother, more streamlined language experience.
Hosted Language IVR creates a seamless bridge between customers, interpreters, and agents by providing language-specific numbers for in-language welcome and menu experiences.
Designed with in-store and field agents in mind, Interpreter Anywhere has a streamlined interface with a simple menu to provide one-click access to interpreters while in a live support situation.
GeoFluent is comprised of three modules that serve each area of your multilingual needs: GeoFluent Virtual Translator™, GeoFluent Interpreter™, and GeoFluent Translate™
The three GeoFluent modules enable organizations to provide complete geographic linguistic coverage across the enterprise. GeoFluent breaks down the language barrier and promotes effective communication, no matter the language, channel, or platform.
GeoFluent delivers multilingual capabilities across the entire omni-channel, including voice, chat, video, email, ticketing, forums, virtual assistants, and more.
Each GeoFluent module is powered by the GeoFluent Virtual Linguist™, an artificial intelligence-based core that is customized and trained specifically for each client, ensuring multilingual consistency and accuracy across languages, channels, and use cases while understanding the context and unique brand terms, acronyms, and speak.
GeoFluent plugs into existing platforms to increase ROI: pre-built integrations exist with leading applications including Genesys, Jive, Lithium, LivePerson, LogMeIn, Microsoft, Moxie, Salesforce (visit the AppExchange), ServiceNow (visit the Store), Zendesk, and Zimbra. GeoFluent also has an open API for further integration possibilities.
Leverage GeoFluent Virtual Translator’s pre-built integration’s to leading contact center, enterprise service management, and enterprise communications and collaboration communications platforms.
“Engineers expect change. Whether a parts vendor alters the equipment’s design or customer use reveals areas of improvement in performance, engineering change orders (ECOs) are an essential part of the product development process.”
Posted Jan 4th, 2018 by Adrienne Jack, Content Writer @ Lionbridge
“Providing support in a single language only works when companies are small or have made the talent-limiting decision that all employees must speak a particular language in order to work there.”
Posted Nov 9th, 2017 by Tom Tseki, VP & General Manager, Customer Care Solutions
“When Lionbridge MT calls the Microsoft Translator API, all the data is encrypted and the translations, depending on the use case, are either sent directly back to the customer via a secure connection or are brought back into Lionbridge’s highly secure technology stack…”
Posted Sept 14th, 2017 by Jay Marciano, Director of Real Time Translation Development, Lionbridge
“Previously in this blog series, we outlined the need for multilingual support in the service desk and the pros and cons of traditional language strategies. In this final post, we outline six steps your organization can take to begin or improve its language journey.”
Posted Aug 31st, 2017 by Tom Tseki, VP & General Manager, GeoFluent & Customer Care Solutions
