Language Quality Assurance: Case Study
An international IT company was using three different localization vendors. They lacked the internal capacity to perform necessary reviews of the highly visible, high-volume content. Adding to the challenge was that any feedback from those internal resources was non-linguistic and inconsistent. Ultimately, the client wanted to:
- Integrate review into the production cycles
- Implement scoring and tracking of linguistic quality
- Improve and stabilize quality
- Create and maintain linguistic documentation
Using our extensive experience in LQS, we helped set up a scalable pool of reviewers who were fully integrated into the production workflow. We also tailored and unified the review criteria and metrics for all vendors. And we established weekly quality audits as well as reporting and quality action plans.
The overall result was more efficiency and cost savings across the entire process. Our flexible model allowed the client to reduce and remove review on premium quality languages. When it came to linguistic aspects, there was increased communication among all the teams, ensuring better consistency. And because we now help manage the Glossary and Style Guide, our client is able to maintain a consistent voice.