GeoFluent

Providing great customer care to multilingual customers is a complex problem. Finding effective communicators who can communicate in the languages you need can be difficult. And keeping contact centers staffed 24/7 can be expensive.

Improve customer experience with omni-lingual support

When it comes to providing omni-lingual support, traditional options have included:

  • Doing nothing (support in one primary language only)
  • Using third-party interpretation services
  • Employing back-office resources (finding someone in your office who can speak the language)
  • Hiring bilingual agents
  • Outsourcing
  • Opening in-country contact operations.

And as if that weren’t hard enough, customers increasingly want self-service channels coupled with real-time responses.

The result of all this can be a poor customer experience that, in turn, contributes to frustration, high Customer Effort, low Customer Satisfaction (CSAT), low Net Promoter Scores (NPS) and customer churn.

Remove language as a barrier with customers and prospects

With GeoFluent from Lionbridge, you’ll have a new option for providing omni-lingual support: technology. It allows you to deliver the language support customers want at a fraction of the cost of traditional multilingual options.

GeoFluent is a Real-Time Translation solution that combines the world’s top translation engines with a patented linguistic layer to improve customer experience. The linguistic layer customizes and preserves translations to ensure consistency across industry terminology, products, and most importantly, your brand.

In addition to providing the best possible brand experience, GeoFluent’s patented linguistic layer also eliminates the common typos, misspellings, slang, and complex translation problems related to content and personalization.

For a quick and easy integration, GeoFluent plugs into your existing communications platforms—without IT involvement. So agents and consumers can continue to communicate in a familiar environment.

We have pre-built integrations for:

  • BoldChat
  • LivePerson
  • Moxie
  • Salesforce
  • Verint
  • Jive
  • Lithium
  • Outlook
  • Zendesk
  • And more

To support effective communication for contact centers, GeoFluent provides pre-determined, professionally translated responses to common inquires sent via digital channels. These, coupled with high-quality language for real-time communication, save your agents time and consistently deliver the right brand experience.

Learn more about GeoFluent’s Real-Time Translation technology.

Featured Customer
LIONBRIDGE & RCI
GeoFluent Powers Omni-Lingual Chat at RCI

“The impacts have been significant, including increased customer satisfaction and reduced customer effort, coupled with increased call deflection and not having to hire as many multi-lingual agents. This combination makes GeoFluent a great fit for RCI and our members.”

RCI Logo
Keith Lodewyk
Customer Care Team Lead, RCI