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GeoFluent

A customized real-time translation solution for increased communication across the enterprise.

GeoFluent is a multilingual, omni-channel translation solution that enables contact centers, service desks, governments, and global organizations eliminate language barriers between their customers, prospects, partners, distributors, and employees.

How our clients use GeoFluent

Contact Centers

GeoFluent allows organizations to provide multilingual support at a fraction of the cost of hiring bilingual agents.

Your customers expect service in their native language. GeoFluent enables you to improve CX, reduce customer effort, and deflect costly inbound calls.

Enterprise Communication & Collaboration

Enterprise Communication & Collaboration solutions include interactive forums, team collaboration, Instant Messaging, and email solutions are designed to allow employees, customers, and partners to work better together. GeoFluent enables multilingual content, which leads to more effective and timely dissemination of information across the enterprise. This results in better employee engagement and more efficient teams.

Enterprise & IT Service Management

GeoFluent empowers organizations to provide multilingual helpdesk and service management support at a fraction of the cost of hiring bilingual staff. This enables you to accelerate issue resolution while increasing employee and partner productivity.

GeoFluent: Three Modules, One Complete Integrated Solution

GeoFluent is comprised of three modules that serve each area of your multilingual needs.

GeoFluent Real-Time Translation for Digital Channels

Designed for self-service and agent-assisted digital channels such as chat, email, and ticketing.

GeoFluent Real-Time Translation for Digital Channels, a SaaS-based solution, provides patented, award-winning, real-time translation capabilities. The GeoFluent Real-Time solution plugs into customers’ existing contact center, service management, and enterprise communication & collaboration platforms. It also can be leveraged across IM, email, blogs, forums, virtual assistants, and knowledge bases in addition to applications like chat and ticketing.

By integrating into existing platforms, GeoFluent Real-Time Translation for Digital Channels extends customers’ investments and requires no change to how organizations currently interact with customers, partners, or employees.

GeoFluent Interpretation Services

Innovative on-demand telephonic, video, and on-site interpretation services.

GeoFluent Interpretation Solutions make interactions faster and more efficient, allowing for a more productive staff, all while reducing effort and significantly improving the customer experience.

GeoFluent Interpretation Solutions can meet any type of interpretation need, including on-demand telephonic, video and on-site. The innovative GeoFluent Interpretation solutions uniquely meet the needs of healthcare, insurance, government, and other organizations. Our extensive language support includes 350 languages and dialects – all available 24/7/365.

GeoFluent Translation and Localization:

Removes the inefficiencies and extra cost found with most language providers to provide high quality translation for many content types.

GeoFluent Translation and Localization helps clients streamline the traditionally inefficient translation and localization process. The solution includes a branded enterprise portal that leverages client-based language customization for increased quality.

The GeoFluent Translation and Localization portal is built upon flat-rate pricing across language pairs, workflows that provide instant quotes and timelines, and streamlined processes that allow for 24/7 project submission and the ability to select the translation method: GeoFluent customized real-time translation or human translation.

Dedicated GeoFluent customer success and program managers take the place of traditional translation-specific project managers, ensuring consistency and efficiencies across all of the GeoFluent modules at no extra cost. The modules of GeoFluent can be delivered as an integrated solution or utilized separately.

The Benefits of the Complete GeoFluent Solution

Omni-lingual  

The three GeoFluent modules enable organizations to provide complete geographic linguistic coverage across the enterprise. GeoFluent breaks down the language barrier and promotes effective communication, no matter the language, channel, or platform.

Omni-Channel support

GeoFluent delivers multilingual capabilities across the entire omni-channel, including voice, chat, video, email, ticketing, forums, virtual assistants, and more. Across these channels, GeoFluent improves CX and enables efficient communication without having to hire bilingual staff or utilize multiple service providers to support global languages.

High-quality, real-time translation

GeoFluent is specifically customized for each clients’ specific needs. This includes the application of industry and channel-specific language models, the inclusion of the best underlying neural, statistical and/or rules-based machine translation engine(s) for their use case, and a linguistic dictionary for unique company and product brand terms. This patented customization ensures the best real-time translation quality regardless of the source and target languages.

Integrations

GeoFluent plugs into existing platforms to increase ROI and keep communication methods consistent. Pre-built integrations exist with leading applications such as Genesys, Jive, Lithium, LivePerson, LogMeIn, Microsoft, Moxie, Salesforce, ServiceNow,  Zendesk, and Zimbra. GeoFluent also has an open API for further integration possibilities.

Why choose GeoFluent?

Lionbridge understands your use case, industry, and unique needs. The GeoFluent solution was created to provide a complete, synergistic solution across communication platforms.

The customized GeoFluent linguistic engine is a powerful tool that Lionbridge utilizes across all three GeoFluent modules. If a client is using GeoFluent today the engine is already built and ready to add ticketing capabilities. Our agile solution can grow with your organization.

Clients also using GeoFluent for translation and localization have an added benefit, as the same engine powering Real Time Translation for self-service and digital channels is also leveraged when translating documents, as well as by our telephonic interpreters.

The ability to employ one customized GeoFluent linguistic engine across services amplifies the success of your multilingual communications.

Learn more

Contact us to learn more about GeoFluent.

Lionbridge Technologies
1050 Winter Street
Suite 2300
Waltham, MA 02451

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Lionbridge’s professional translation services enable more than 800 world-leading brands to increase international market share and effectively engage their customers in local markets worldwide.