GeoFluent, designed specifically for contact centers, delivers multilingual capabilities across the entire omni-channel. Select the specific channels you need, or deploy the complete GeoFluent omni-channel solution with voice (including over-the-phone-interpretation), chat, email, helpdesk/ticketing, and many more.
Unlike first-generation, straight machine translation-based tools, GeoFluent combines the world’s top translation engines with a unique and patented linguistic layer. This delivers the real-time translation quality that brands require with the service that consumers expect.
The leader in vacation exchange powers its European multilingual chat without adding bilingual agents or changing chat platforms.
“The impacts have been significant, including increased customer satisfaction and reduced customer effort, coupled with increased call deflection and not having to hire as many multi-lingual agents. This combination makes GeoFluent a great fit for RCI and our members.”
“With Lionbridge’s GeoFluent solution, we can provide extraordinary customer support in multiple languages, leading to the increased satisfaction of our customers around the world and ultimately business growth for us.”
“Lionbridge’s GeoFluent solution has allowed us to continue our growth trajectory through this quick and cost-effective solution, hence enabling us to quickly scale our multi-lingual customer support. The implementation, support and overall process far exceeded our expectations and we are thrilled to have Lionbridge’s GeoFluent in our corner!”
– Bill Ratliff, Senior VP of Operations, Getaroom.com
Partners & Developers
Imagine being able to add multilingual capabilities to your existing contact center communications platforms.
Whether it’s chat, communities and forums, email, helpdesk and ticking, hosted contact centers or anything else, that’s the value of the GeoFluent ecosystem. Pre-built integrations existing with leading applications maximize your value. New integrations and partnerships are constantly being added – contact us with specific questions.
Interested in integrating, reselling, or adding GeoFluent’s patented, real-time omni-lingual capabilities to your solution? Contact Tom Tseki, Vice President & GM of Customer Care Solutions, to learn more. Developers: Click here for details on the GeoFluent Developer API.