Sign in through the Customer Portal

GeoFluent

A second-generation real-time translation solution for contact centers

Remove language as a barrier with your customers and prospects, and communicate with them regardless of their or your agents’ language.

Watch the short video below to see how contact centers and business process outsourcers (BPOs) benefit from GeoFluent—including improved CX, increased revenue, reduced cost, and lower risk.

  • Omni-channel support

    GeoFluent, designed specifically for contact centers, delivers multilingual capabilities across the entire omni-channel. Select the specific channels you need, or deploy the complete GeoFluent omni-channel solution with voice (including over-the-phone-interpretation), chat, email, helpdesk/ticketing, and many more.

    See our solution brief for the complete list

  • High-quality, real-time translation

    Unlike first-generation, straight machine translation-based tools, GeoFluent combines the world’s top translation engines with a unique and patented linguistic layer. This delivers the real-time translation quality that brands require with the service that consumers expect.

    Learn More

  • Plugs into existing contact center communication platforms

    Easily add multilingual capabilities to your existing contact center communication platforms. See which platforms we’re already integrated with and contact us for details on what’s to come.

    Learn more

  • Omni-lingual support

    Real-time support for languages covering 95% of the world’s GDP. No matter what language your customers speak, you’ll be able to communicate effectively

    Learn more

Resources

White paper: Omni-Lingual Care Comes of Age for Contact Centers

GeoFluent Omni-lingual Whitepaper

Read this white paper to understand the evolution of contact centers and how multilingual support significantly improves customer experience.

Get the whitepaper

New ICMI & Lionbridge Research

New ICMI & Lionbridge Research

Learn how contact centers can adopt omni-lingual strategies to support growing language diversity and heightened consumer expectations.

Download the executive report

  • GeoFluent-Icon_Solution-Brief

    GeoFluent: Product Demo Video

    Get a tour of the GeoFluent solution and see how it works in this pre-recorded demo.See the demo video

  • GeoFluent-Icon_Solution-Brief

    Webinar recording

    Learn how your contact center can improve global customer experience.
 Watch the webinar

  • GeoFluent-Icon_Solution-Brief

    Customer Care blog

    Industry experts provide insights into multilingual customer care. Read the articles

asset-tablet

RCI

The leader in vacation exchange powers its European multilingual chat without adding bilingual agents or changing chat platforms.

“The impacts have been significant, including increased customer satisfaction and reduced customer effort, coupled with increased call deflection and not having to hire as many multi-lingual agents. This combination makes GeoFluent a great fit for RCI and our members.”
– Keith Lodewyk, Customer Care Team Lead, RCI

Watch the video

logo_pkr
“With Lionbridge’s GeoFluent solution, we can provide extraordinary customer support in multiple languages, leading to the increased satisfaction of our customers around the world and ultimately business growth for us.”
– Chris Welch, Chief Executive Officer, PKR
See the case study
“Lionbridge’s GeoFluent solution has allowed us to continue our growth trajectory through this quick and cost-effective solution, hence enabling us to quickly scale our multi-lingual customer support.  The implementation, support and overall process far exceeded our expectations and we are thrilled to have Lionbridge’s GeoFluent in our corner!”
– Bill Ratliff, Senior VP of Operations, Getaroom.com

GeoFluent translation software named the Customer Product of the Year Customer Experience Professionals Association Forbes-AMTC-2015-logo

Partners & Developers

Imagine being able to add multilingual capabilities to your existing contact center communications platforms.

Whether it’s chat, communities and forums, email, helpdesk and ticking, hosted contact centers or anything else, that’s the value of the GeoFluent ecosystem. Pre-built integrations existing with leading applications maximize your value. New integrations and partnerships are constantly being added – contact us with specific questions.

Interested in integrating, reselling, or adding GeoFluent’s patented, real-time omni-lingual capabilities to your solution? Contact Tom Tseki, Vice President & GM of Customer Care Solutions, to learn more. Developers: Click here for details on the GeoFluent Developer API.

Contact us to learn more about GeoFluent

Lionbridge Technologies
1050 Winter Street
Suite 2300
Waltham, MA 02451

Contact Us Now

Lionbridge enables more than 800 world-leading brands to increase international market share and effectively engage their customers in local markets worldwide.