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LANGUAGE:
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SELECT LANGUAGE:
Deliver the seamless experience your employees and customers deserve with Lionbridge's over-the-phone interpretation services. Our experts are backed by extensive training and years of experience to help you bridge language gaps, both internally and externally.
With an extensive language catalog and support for a wide breadth of industries, we have what it takes to help you communicate effectively in a global, digital-first world.
Our robust telephony platform boasts unparalleled performance:
Industry-leading connection times
99% Fulfillment rate
99.9% Platform uptime
20,000+ linguists, available in seconds
Customized call flows and metadata collection
Multiple connection options to meet any need
Click2Call technology
Rare languages
Superior interpretation for difficult situations
Interpretation for specialized industries
Higher NPS from LEP customers
Maximized Star ratings in CMS Accuracy and Accessibility Audits
Bolster your communication at a moment's notice with our frictionless onboarding experience. Upon signing up, your dedicated account manager will set up your account and tailor the call flow to fit your individual needs.
Our customer dashboarding puts important metrics at your fingertips — get real-time reporting on call volume, language mix, and other KPIs so you can uncover valuable insights about your customers and stay ahead of the curve.
Lionbridge is committed to providing excellent service without compromising your privacy. We offer comprehensive confidentiality, compliance, and risk management programs to keep your data secure at all costs.
Connect in seconds — give your customers and constituents the support they need, when they need it, with our on-demand services.
Need interpretation services for your web conferences, webinars, or in-person live events? Visit our Live Events page to learn how we can support your multilingual events.
Federal Government
State and Local Government
K-12
Utilities
Insurance Healthcare
Call Centers
Customer Service/Support
CMS Audit
“[My Lionbridge interpreter] was outstanding. The client had several concerns and we had to discuss some complicated topics, including lawful presence and how to navigate a website to purchase a medical plan by connecting with a broker. The interpreter did an excellent job of clarifying questions and answers for the client and for me to make sure we were understanding each other. He was patient, polite, spoke very clearly, and although I am not sure exactly what she said, I know the client also thanked him for his help at the end of the call because he really took what could have been a very confusing and frustrating situation for her and allowed me to give her all the information she will need to move forward.”
Government Healthcare Provider
Lionbridge's phone interpretation services use flexible technology solutions to enable transparency, eliminate friction, and deliver the best possible customer experience.
See how our seamless solutions aided a customer's call center with its disaster recovery plan when a hurricane struck regions of Florida and Puerto Rico.
In the face of an impending storm, a leading waste management company diverted its calls to two unaffected branches, resulting in a 700% increase in call volume and a gap in Spanish-speaking representatives.
The company contracted Lionbridge to provide Spanish interpretation for its customers. Thanks to the scale and breadth of our linguist network, we assembled a team and developed a plan of action to support our customer in under 24 hours.
Our customer was able to continue operations without a drop-off in performance while ensuring the safety of its Floridian and Puerto Rican representatives. With Lionbridge's over-the-phone interpretation support, the company maintained a 100% fulfilment rate during the disaster.
Here are the answers to questions our customers frequently ask.
Yes. In addition to our fully managed interpretation services, the Lionbridge Instant Interpreter platform allows businesses to connect with an interpreter at any time with no contract, no commitment, and easy, per-minute pricing. Once you have registered for an account on our secure platform, you'll have full access to highly skilled Lionbridge interpreters on an as-needed basis.
Get started with Instant Interpreter on-demand interpretation services.
With over 25 years of experience across a variety of domains, Lionbridge has helped many companies and their customers through tough situations. Our linguists are held to high standards —we strive not only for quality interpretation, but for professionalism and compassion. To that end, we've developed an extensive interpreter training course to ensure our representatives are equipped to handle sensitive topics, such as medical claims, domestic abuse, and financial crises, while maintaining a supportive demeanor.
Read more about our LEP best practices here.
We work with a wide array of entities and industries, including government agencies, healthcare institutions, help desks, service/call centers, K-12 schools, universities, law firms, insurance providers, enterprises, small businesses, and more. Our interpreter network comprises linguists from all over the globe, with a broad range of backgrounds and experiences. We'll match you with the right representative to suit your unique needs.
Choose a provider with a large language list and a robust infrastructure to make sure you can support the full breadth and scale of your customer base. Look for words like "real-time," "click-to-call," and "hosted language IVR" to ensure your provider will be available at a moment's notice. Above all, you need a partner you can trust. Look for a provider with high fulfilment rates, fast connection times, and glowing customer reviews.
Take a look at our in-depth guide to choosing the right interpretation provider.
Vaccine recipients, regardless of background or language, need to be able to speak to their healthcare provider to ask questions about the vaccine, seek guidance, and report potentially dangerous side effects. That's why Lionbridge has partnered with public and private sector service providers to inform, educate, and communicate with the general public via phone and virtual meeting platforms. Our on-demand services are available 24/7, and our interpreters are highly trained to handle medical material and sensitive topics in over 380 languages.
Read more about how Lionbridge is bridging the communication gaps in the COVID-19 vaccine rollout.