Over-the-Phone Interpretation Services

Deliver the best-possible customer experience by connecting customers with best-in-class over the phone interpreters in 350+ languages.

Speak With An Expert, Contact Us Today.

Fast, accurate over-the-phone interpretation services

---

24/7/365 OPI Access. Interpretation services in 350+ languages. Millions of Minutes Per Month.

Our expert over the phone interpreters bridge language gaps, enabling effective multilingual interpreting services and driving better customer experiences.

With Lionbridge, you can count on the largest language list in the industry. Our over the phone interpreters speak 350+ languages.

We support industry-leading connection times (8-10 seconds for Spanish; 12-15 seconds for other top languages), have a robust telephony platform with consistent uptime (99.5% or greater), and offer real-time reporting that allows customers to view data on volume, language mix, and KPIs.

With Lionbridge as your over the phone interpretation partner, you will have a single dedicated Customer Success Manager who tailors your call flow and account setup to your individual needs. Our onboarding process is efficient, and easy, and we offer industry-leading confidentiality, compliance, and risk management programs.

“Please pass my kudos to the best Spanish interpreter that I have had the pleasure of working with — ever.”

---
Federal government agency

Interpretation Services Across Industries

---

Interpretation services are essential to forging meaningful connections with customers. Lionbridge works with government agencies and call center/help desks across many industries including: healthcare, financial services, insurance, utilities, and more.

GOVERNMENT

 

Lionbridge is a trusted partner of government agencies and cities across the United States. We have provided over the phone interpreters for the government for over 30 years and have a program management model designed specifically for government customers.

We understand the regulatory and statutory environment, and our reporting helps government customers remain compliant. We serve government customers for administrative and legal hearings, health and social services, law enforcement, utilities, transportation, and much more. We hold numerous statewide contracts as well as a GSA contract, which was recently renewed through 2039.

CALL CENTER

  

Over-The-Phone-Interpretation from Lionbridge provides over-the-phone interpreters in 350+ languages, available 24/7/365. No one speaks as many languages as we do, or understands as many industries. No one.

HELP DESK

  

Your industry has its own vocabulary and your company has its own brand—and at Lionbridge, we capture the meaning and essence of both with our interpretation services.

K-12 SCHOOL AND HIGHER EDUCATION

  

Lionbridge over the phone interpreters are fast and skilled. They make it easy for you to communicate with your students’ parents—whether they speak Spanish or another language—at home.

Interpretation Services That Work

Disaster recovery planning in action

1

A hurricane impacted a client’s call center in regions of Florida and Puerto Rico.

700%

increase in volume

24

hour notice

0

dropped calls

“On behalf of San Juan and Miami managers, we want to thank you for being a great partner. You guys really came through for us.”

---
Contact Center Manager

Our Customers

BMO
Dell
Genentech
Kemper
Nationwide

“I wanted to tell you how pleased I am with the professional manner in which you provide service.”

---
California county language services manager

Content Creation Resources

landscape of the earth in black and white

A Contact Center That Works for Every Caller

Interact with non-native speakers in a whole new way.

READ MORE
landscape of the earth in black and white

How Lionbridge Prepared Our Client's Contact Center for Any Situation

Learn more about the importance of preparing a contact center for any situation.

READ MORE
landscape of the earth in black and white

Lionbridge Over-the-Phone Interpretation (OPI) Services

Millions of minutes per month? 24/7/365? No problem.

READ MORE
man on headset at computer

How to Improve Your Contact Center Customer Experience with OPI

Read our new whitepaper to learn why the ability of your contact center to interact with non-native language-speaking customers matters...

READ MORE
Woman writing on a whiteboard in a classroom

Back to Rules: Complying with Federal Language Laws in Schools

It isn’t always practical—or even possible—for schools to secure qualified in-person interpreters for every interaction in every...

READ MORE
Woman with a phone handset to their head

5 Tips for Choosing an Over-the-Phone Interpreter

For English-speaking companies, multilingual support and interpretation services are essential to forging a meaningful connection with all their customers.

READ MORE

Contact Us

Contact us to take your multi-lingual communication to the next level

By checking the box below, you agree to receive our marketing emails. You will receive information on innovative leadership, best practices, and market trends in language services.

To unsubscribe and find out how we process your personal information, consult our Privacy Policy.