Harness the Lionbridge Lainguage Cloud to support your end-to-end localization and content lifecycle

Lainguage Cloud™ Platform
Connectivity
Translation Community
Workflow Technology
Smairt Content™
Smairt MT™
Smairt Data™
Language Quality
Analytics

Our people are our pride, helping companies resonate with their customers for 20+ years. 

About Us
Key Facts
Leadership
Insights
News
Trust Center

 

SELECT LANGUAGE:

Over-the-Phone Interpretation Services

Get 24 / 7 / 365 language support for phone calls and virtual meetings, on demand or by appointment.

Need an interpreter now?
Get no-obligation, pay-by-the-minute support now with Instant Interpreter.

Need an interpreter now?
Get no-obligation, pay-by-the-minute support now with Instant Interpreter.

Need an interpreter now?
Get no-obligation, pay-by-the-minute support now with Instant Interpreter.

Any Time, for Every Need


Remove communication barriers with a best-in-class suite of professional interpretation services in over 380 languages. No matter the scale of your business, we're here to support your unique needs.

Deliver the seamless experience your employees and customers deserve with Lionbridge's over-the-phone interpretation services. Our experts are backed by extensive training and years of experience to help you bridge language gaps, both internally and externally.

With an extensive language catalog and support for a wide breadth of industries, we have what it takes to help you communicate effectively in a global, digital-first world.

Our robust telephony platform boasts unparalleled performance:

  • Industry-leading connection times

  • 99% Fulfillment rate

  • 99.9% Platform uptime

  • 20,000+ linguists, available in seconds

A Fast, Secure, and Easy-to-Use Platform

Bolster your communication at a moment's notice with our frictionless onboarding experience. Upon signing up, your dedicated account manager will set up your account and tailor the call flow to fit your individual needs.

Our customer dashboarding puts important metrics at your fingertips — get real-time reporting on call volume, language mix, and other KPIs so you can uncover valuable insights about your customers and stay ahead of the curve.

Lionbridge is committed to providing excellent service without compromising your privacy. We offer comprehensive confidentiality, compliance, and risk management programs to keep your data secure at all costs.

OPI Services

Connect in seconds — give your customers and constituents the support they need, when they need it, with our on-demand services.

 

Fully Managed Over-the-Phone Interpretation

Our over-the-phone interpretation services feature expert management, robust reporting, and quality interpretation from seasoned professionals in 380+ languages. We have the infrastructure to support the full scale and breadth of your call volume, regardless of industry.

Instant Interpreter Platform

If you need a less hands-on approach, our flat price-per-minute solutions offer the same quality with no contracts or commitments. Simply log onto our self-service OPI platform and access highly trained Lionbridge interpreters in seconds.

Video Remote Interpretation (VRI)

Some situations require a face-to-face solution, even where distance is involved. Lionbridge's video interpreters bring a human touch to your multilingual virtual meetings. Get connected to a professional via standalone VRI software, or seamlessly integrate with various leading platforms.

Improving the Patient Experience with Healthcare Interpretation

When it comes to healthcare, communication is mission-critical. Regardless of background, culture, or language, every individual deserves clear, compassionate, and coherent care.

Lionbridge is dedicated to bridging the gap between providers and patients. Trust our linguistic expertise to decrease readmissions, ensure compliance, increase staff efficiency, and improve patient outcomes. From routine doctor's visits and telehealth appointments to drug trials and emergency medical care, our interpretation services are here to support you and your patients. 

Faster Connection Times, Higher Fulfillment Rates, Happier Customers

A telecommunications company switched to Lionbridge for over-the-phone interpretation services after their previous vendor struggled to deliver satisfactory support. See how Lionbridge raised this customer’s fulfillment rate to 99.7% across over 10 million minutes of call time.

Industries We Serve

Federal Government

State and Local Government

K-12

Utilities

Insurance Healthcare

Call Centers

Customer Service/Support

CMS Audit

Our Customers

The Definitive Guide to Over-the-Phone Interpretation

Virtual call centers, scalable workflows, and quality-assured interpretations make Lionbridge the reliable partner you need in an emergency. Read our e-book to learn more about what makes an excellent provider of remote simultaneous interpretation.

“[My Lionbridge interpreter] was outstanding. The client had several concerns and we had to discuss some complicated topics, including lawful presence and how to navigate a website to purchase a medical plan by connecting with a broker. The interpreter did an excellent job of clarifying questions and answers for the client and for me to make sure we were understanding each other. He was patient, polite, spoke very clearly, and although I am not sure exactly what she said, I know the client also thanked him for his help at the end of the call because he really took what could have been a very confusing and frustrating situation for her and allowed me to give her all the information she will need to move forward.”

Government Healthcare Provider

Interpretation Services that are There for You: Disaster Recovery Planning in Action

Lionbridge's phone interpretation services use flexible technology solutions to enable transparency, eliminate friction, and deliver the best possible customer experience.

See how our seamless solutions aided a customer's call center with its disaster recovery plan when a hurricane struck regions of Florida and Puerto Rico.

Additional Interpretation Services


Looking to engage your audience with customized multimedia localization? We support that, too.

 

Virtual Meeting Interpretation

When you need to make sure your team members are all on the same page, our virtual meeting interpretation services have you covered. With a few simple clicks, we'll connect you with a skilled interpreter via a trusted and secure environment.

Lionbridge is a trusted language services partner to a wide array of companies worldwide. Our linguists have experience in a variety of industries to facilitate your multilingual stakeholder meetings, client briefs, training sessions, and other key communications.

Conference Interpreting / Remote Simultaneous Interpretation (RSI)

Large virtual events can be difficult to tackle, especially when your audience speaks multiple languages. With our Remote Simultaneous Interpreting services, you can ensure your virtual conferences, eLearning sessions, and other online affairs are accessible to your whole audience.

Supported by sophisticated technology, this specialized interpretation solution allows listeners to select their preferred language. Lionbridge RSI is available via all leading virtual conference platforms, including Microsoft Teams, Zoom, Interprefy, and more.

Interpreting for In-Person Live Events

Delivering your message to an in-person, multilingual audience requires the help of an experienced provider. Rely on our experts to select the best-fit interpreter for your event, make travel arrangements, provide technical support, and more.  

With linguists trained in both simultaneous and consecutive interpretation, Lionbridge ensures a smooth and successful live event anywhere, in any language, at any scale.

Over-the-Phone Interpretation Services FAQs

Here are the answers to questions our customers frequently ask.

Review Some of Our Most Engaging Content

Planning Special Education Parent Meetings: Don’t Forget Language Access

Over-the-phone interpretation provides language access to non-English speaking guardians during special education meetings for enhanced outcomes.

Beyond Bilingual: What Makes a Good Consecutive Interpreter?

Discover how consecutive interpreting ensures an accurate and equitable conversation between speakers of different languages and requires special qualifications.

Without Omni-lingual, There is No Omni-channel

A positive omni-channel customer experience can only be achieved through omni-lingual capabilities, making Lionbridge a key partner for your language needs.

Improve Customer Experience With Real-Time Interpretation

Great customer care is more important than ever. Watch our webinar. In just 45 minutes, you’ll discover how GeoFluent delivers excellent customer support quickly, accurately, and at scale.

Back to School: How Phone Interpretation Services Help Teachers Stay Connected

Lionbridge Over-the-Phone Interpretation Services help teachers provide language access to non-English speaking families, including for parent teacher conferences and IEP meetings.

5 Key Differences Between Interpretation and Translation

Learn the 5 key differences between interpretation and translation—and how each service can help your business communicate flawlessly with a global audience.

Contact Us

Please enter business email
By checking the box below, you agree to receive our marketing emails. You will receive information on innovative leadership, best practices and market trends in language services.

 

To unsubscribe and find out how we process your personal information, consult our Privacy Policy.