How Lionbridge Prepared Our Client’s Contact Center for Any Situation

What do you do when your disaster recovery plan puts your contact center to the test?

A leading waste management organization faced a gap in call center coverage for Spanish speakers when a hurricane impacted its contact centers in Florida and Puerto Rico. They needed an experienced language partner to provide Spanish-speaking interpreters while its agents were unavailable.

In our case study, learn:

• How our client integrated Lionbridge OPI into its disaster recovery plan

• How Lionbridge was able to support a 700% increase in call volume with just 24 hours’ notice

• Why Lionbridge OPI is uniquely suited to support language gaps with customers