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Our Commitment to Preserving Your Trust
Thank you for taking the time to visit our Trust Center. At Lionbridge, earning the trust of our customers and stakeholders is one of our greatest privileges, and we take this mission very seriously. We define trust as the intersection of Security, Privacy, and Quality. When you entrust us with your content, we can provide assurances that we are adequately protecting it while it is in our possession, only using it for the purpose you intended to use it for, and returning a product that is of sufficient quality to meet your needs.
Our Security, Privacy, and Quality Programs are built on industry standard frameworks such as ISO 27001, ISO 27701, ISO 9001, ISO 13485, and ISO 17100. Lionbridge holds full certification to the Trusted Information Security Assessment Exchange, also known as TISAX. Our trust team has an independent reporting structure to ensure that we are independent in our assessment and testing. Additionally, we augment our own tests with external auditing procedures related to the certifications we hold.
Within the Trust Center, we have attempted to pre-empt many of your questions related to our trust program and to demonstrate its robustness. However, if you have further questions or feedback, please feel free to reach out to me or any of my team members.
–Doug Graham, Lionbridge’s Chief Trust Officer
Explore our Trust Resources
Frequently Asked Questions
Need more information on Lionbridge’s commitment to privacy, security, and quality? Here are the questions our customers frequently ask.
Privacy
Does Lionbridge have a privacy program in place?
Yes. Lionbridge readily acknowledges its privacy and data protection obligations and maintains a reasonable compliance program to ensure the protection of all data received from Lionbridge’s customers. Lionbridge has built its program in a manner consistent with the EU General Data Protection Regulation (GDPR) and often uses that framework (including the defined terms provided in the GDPR) to communicate its commitments.
Does Lionbridge have a Data Protection Officer (DPO)?
Yes. Lionbridge has appointed a Data Protection Officer, who is based in Ireland and can be contacted at data-privacy@lionbridge.com.
What mechanism does Lionbridge have in place to lawfully transfer information from the EU to a third country (e.g., U.S.)?
Lionbridge has adopted the EU Standard Contractual Clauses (Processors) provided by the European Commission with respect to the transfer of Personal Data from the European Union to the United States of America.
Security
What security certifications does Lionbridge have?
Lionbridge follows regional and industry certifications, including TISAX and Cyber Essential Plus. Additionally, we have implemented additional organizational, technical, and security measures based on international standards (ISO 27001:2013 and ISO 27701:2019).
Does Lionbridge have a documented, approved, and communicated security policy?
Yes. Lionbridge’s Information Security and Privacy Management Committee approves and distributes all ISO policies on our intranet site.
Is Lionbridge customer data encrypted at transit and at rest?
Lionbridge protects and encrypts customer confidential data both in transit and at rest. Customer data is transferred to Lionbridge over a Transport Layer Security (TLS) connection and stored encrypted at rest with AES256.
Quality
What are the benefits of an ISO 9001 certification?
An ISO 9001 certification ensures that the products and services that Lionbridge provides consistently meet customer and regulatory requirements. It also means having defined processes in place that are subject to an independent review. Being certified ensures that customers can have confidence in our systems. Having a quality management system (QMS) in place leads to satisfied customers, engaged employees, intentional and better planning, and a stronger and more efficient organization.
What is a quality management system (QMS)?
A quality management system is a set of policies, processes, and procedures required for planning and execution in the core business area of an organization. It is a system that ensures that Lionbridge meets regulations and both customer and stakeholder needs. In basic terms, a QMS requires that you say what you do (document your QMS), do what you say (follow that documentation), prove it (audit), and improve it. With a QMS in place, you do everything on purpose and for a reason.
What is a quality policy?
A quality policy is a brief statement that aligns with an organization's purpose and strategic direction. It provides a framework for establishing quality objectives and includes a commitment to meet applicable requirements as well as to continually improve. Simply put, it is a general statement of our Lionbridge’s commitment to quality. The quality policy drives the entire function of the quality management system (QMS).
Meet our Chief Trust Officer, Doug Graham
As an internationally recognized expert on security and privacy issues, Doug Graham speaks on topics like building a modern security program and overcoming cultural roadblocks.
Notice on Employment & Recruiting
Committed to diversity, inclusion, and compliance.
Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.
In addition, Lionbridge recruiters will always use an email hosted at @lionbridge.com when contacting you. Notify us at spoofing-notice@lionbridge.com to alert us to any suspicious activity.
Please note: Lionbridge will never ask you to send or transfer money, nor ask for you to send or transfer money when considering you for a job. We will never ask you for personal banking info, PayPal Account info. or Credit Card Numbers, nor ask you to purchase and provide gift card details. We only use reputable job boards and recruiting platforms and you can confirm which jobs are currently available in this career site. We will never ask you to submit your personal information without applying directly to our career site first. We conduct all virtual interviews through Microsoft Teams; not Skype, Facebook Messenger, Google Hangouts, Telegram, or other 3rd party messaging platforms.
If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at (978) 964-4898. To ensure that proper attention can be provided to those requesting a reasonable accommodation, this number should not be used for general inquiries regarding the status of a candidate’s application.