Lionbridge Trust Center

Discover how our commitment to privacy, security, and quality ensures your data stays secure at every step of the content journey.

Our Commitment to Preserving Your Trust

Thank you for taking the time to visit our Trust Center. At Lionbridge, earning the trust of our customers and stakeholders is one of our greatest privileges, and we take this mission very seriously. We define trust as the intersection of Security, Privacy, and Quality. When you entrust us with your content, we can provide assurances that we are adequately protecting it while it is in our possession, only using it for the purpose you intended to use it for, and returning a product that is of sufficient quality to meet your needs.

Our Security, Privacy, and Quality Programs are built on industry standard frameworks such as ISO 27001, ISO 27701, ISO 9001, ISO 13485, and ISO 17100. Lionbridge holds full certification to the Trusted Information Security Assessment Exchange, also known as TISAX. Our trust team has an independent reporting structure to ensure that we are independent in our assessment and testing. Additionally, we augment our own tests with external auditing procedures related to the certifications we hold.

Within the Trust Center, we have attempted to pre-empt many of your questions related to our trust program and to demonstrate its robustness. However, if you have further questions or feedback, please feel free to reach out to me or any of my team members.

Doug Graham, Lionbridge’s Chief Trust Officer

Guide to Privacy and Security at Lionbridge

Lionbridge goes above and beyond to ensure customer data is protected in all regions where we operate. Read the whitepaper to discover:

  • Our privacy philosophy and our security and privacy teams
  • Lionbridge policies for data processing and privacy-related incident response
  • How our drive to preserve customer trust led to our ISO 27001:2013 and 27701:2019 certification, becoming the first LSP to do so

We have earned our customers’ trust by establishing dedicated security and privacy teams and adhering to high-standard compliance programs for protecting customer data. 

Explore our Trust Resources

Data Privacy and Your Language Service Provider

As a growing number of privacy regulations emerge, it is essential to learn if your LSP is in compliance. Find out how to tell if your LSP has a culture of privacy.

Lionbridge Awarded ISO:2019 Certification

Lionbridge achieves full certification to the ISO 27001:2013 and ISO 27701:2019 standards, underscoring our lasting commitment to customer data protection. 

Personal Information Protection Law Compliance at Lionbridge

Learn how Lionbridge is ready to comply with China’s Personal Information Protection Law and able to assist with PIPL-compliant localization.

Responsible Disclosure Program / Bug Bounty

We use this process to track and address Lionbridge or subsidiary-hosted applications that may present vulnerabilities or other security concerns. For details on the program, please click here. Please use the form below to report a vulnerability or other security concern.

Cybersecurity and Translation Data

As cybercriminals become more sophisticated, it is crucial for your LSP to put policies in place to safeguard your data. Read about LSP best practices that will minimize threats to your data.

Meet the Pride: Javi Perez

Travel to Ireland to meet Javi Perez, Lionbridge’s Director of Privacy and Compliance. Javi is passionate about promoting a positive data protection culture at Lionbridge and keeping our privacy policies up to date with new regulatory requirements.

Frequently Asked Questions

Need more information on Lionbridge’s commitment to privacy, security, and quality? Here are the questions our customers frequently ask.




Meet our Chief Trust Officer, Doug Graham

As an internationally recognized expert on security and privacy issues, Doug Graham speaks on topics like building a modern security program and overcoming cultural roadblocks. 


Meet the Pride: Doug G. — Chief Trust Officer

Meet Doug G., Lionbridge's Chief Trust Officer. When he's not ensuring the safety and privacy of company and customer data, Doug loves scuba diving, cave exploration, and tending to his ranch in the Utah mountains.

Thought Provoking Leaders: Doug Graham

Graham highlights key steps in building a modern security program, such as aligning with an organization’s governance structure and building security awareness for all users.

Reducing Risk Vs. Enabling the Business: Finding the Balance

Graham speaks with CSO on the importance of balancing risk and reward and getting the most out of security technology investments. 

When Digital Transformation Stalls: 8 Questions to Ask

Graham lends his perspective to a conversation around how to move digital transformation forward, even in the face of cultural roadblocks at an organization. 

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