Meet the Pride: Isis S.

In this installation of our Meet the Pride Series, meet Isis S., a Lionbridge Account Manager. For the past three years, Isis has blended her interest in languages and curiosity to help customers bridge communication gaps. In her off time, she loves pursuing her passion for community service through several local organizations.

Tell us about your role at Lionbridge.

As an Account Manager, I’m the primary connection point between Lionbridge and our enterprise customers. My role blends relationship-building with problem-solving, as I guide customers from every industry to their optimal translation and localization solutions. Every customer is unique, and I help them find the right combination of interpreters, linguists, AI-powered services, and subject matter experts.

What do you enjoy most about your role?

What I enjoy most is the human element. Language is all about connection, and so am I. I love helping brands communicate with people they’ve never met in places they’ve never been. I also really enjoy earning customers’ trust.

What does a typical workday look like for you?

My workday is typically focused on a few activities:

• Strategizing with customers about how to handle their language and content needs
• Working directly with sales leadership to understand and execute their vision
• Researching industries and accounts to keep learning how I can better serve current and prospective customers
• Collaborating with colleagues across Lionbridge teams, including operations, marketing, and more.

How long have you been at Lionbridge? How have you seen the company evolve over that time?

I’ve been working at Lionbridge for a little over three years. I’ve held a role as Account Manager and have actively participated in the Women @ Lionbridge group and I’ve acted as a member of the program management team. In that relatively short period of time, I’ve seen a huge transformation in the language industry, particularly because of AI. Lionbridge itself has also changed, from a language services provider to an AI-first company.

What excites you the most about the industry you work in?

I’m most excited about connecting with customers and coworkers, especially across the world. I also love helping customers bridge challenging language gaps.

Why sell language and content services?

I sell these services because language is an exciting form of power. It can open doors for customers, providing opportunities to educate people, enter new markets successfully, and build a stronger presence in existing communities and/or markets.

What are some exciting opportunities for the sales team this year?

I’m always happy to help customers expand their global reach and initiatives. This year, I’m particularly excited to delve into a few areas:

• AI data services and evaluation programs to help customers understand how to get the most out of their AI models
• Over-the-phone-interpretation and video-remote-interpretation, which is growing rapidly
• Helping customers develop and support chatbots and conversational AI models
• Scaling customer content transformation and modernization

How did you get into sales at Lionbridge?

I got into this role because I’m drawn to relationship-driven, problem-solving roles. I was also attracted to Lionbridge’s material. I’m happy to use my background in community and language access to help remove communication barriers for customers and their target audiences. Lionbridge just felt like a natural extension of my own personal mission.

Tell us about your interests outside of work.

As I mentioned above, I have experience in community and language access. I volunteer a lot to support diverse voices in my area. I also serve on my city’s housing commission, helping ensure more people have access to stable, affordable homes. At my own home, I love spending time with my two teenage children and my adorable dog, Titan.

Let’s get in touch.

Interested in a sales career at Lionbridge like Isis? Love connecting with customers, or have a passion for languages or AI? Interested in working at a global company with colleagues and customers who represent a variety of cultures, languages, and perspectives? Reach out to Global_Talent_Operations@Lionbridge.com to learn more today.