Lionbridge is proud to have been awarded the National Association of the State Procurement Officials (NASPO®) ValuePoint Master Agreement for its over-the-phone interpretation (OPI) services. This award is publicly solicited and negotiated through the State of New Mexico and is available for any public sector agency to leverage.

Here’s what public sector agencies should know about Lionbridge’s Master Agreement with NASPO for interpreting solutions.

When Can You Adopt Lionbridge’s NASPO Master Agreement for Interpreting Solutions?

Public sector agencies can adopt Lionbridge’s NASPO Master Agreement for over-the-phone interpretation services immediately. We provide same-day interpreting services onboarding, with customized call flows and agency-specific training materials for all participating entities.

What Can Lionbridge’s Over-the-Phone Interpreting Solutions Support?

Lionbridge’s over-the-phone interpretation solutions offer:

• Customized accounts for all end users
• Ability to tailor call flow, reporting at agency or department level, invoicing, and more
• Support for 380 languages, including rare and indigenous ones
• 24/7/365 Availability
• Expert, continuously-trained human interpreters
• Rapid connection times to interpreters (average is 10 seconds or less)
• Seamless integration with major platforms like Teams and Epic
• 29 years of government experience

How long can Lionbridge’s NASPO Master Agreement Support Agencies?

The agreement allows Lionbridge to support public sector agencies across the United States with an initial contract term through 2027. There are also extensions available until 2030, providing agencies with long-term interpreting solutions for language access needs and a seamless purchasing process for procurement teams.

What is NASPO and NASPO ValuePoint?

NASPO is a non-profit association dedicated to advancing public procurement through leadership, excellence, and integrity. It’s comprised of chief procurement officials from each of the 50 states, the District of Columbia, and US territories. NASPO helps members operate more successfully as procurement leaders through promoting best practices, education, professional development, research, and innovative procurement strategies. Learn more at www.naspo.org.

NASPO ValuePoint is its cooperative purchasing division. It facilitates cooperative public procurement solicitations via a Lead State Model™. NASPO ValuePoint aggregates demand from all 50 states, the District of Columbia, the US territories, their political subdivisions, and other eligible entities. Its goal is to nurture marketplace innovation and competition. NASPO ValuePoint delivers best-value, reliable, and competitively sourced cooperative contracts. This approach offers public entities outstanding pricing, favorable terms and conditions, and value-added services. Learn more at www.naspovaluepoint.org.

Get in touch

Need interpreting solutions for your government organization? Concerned about getting the right over-the-phone interpretation services at the right cost? Lionbridge has decades of experience as a language solutions integrator serving government organizations across the country. Let’s get in touch.