1. WHO WE ARE
Allie Fritz, Lionbridge’s Director of Interpretations

Meet the Pride: Allie Fritz

Lionbridge's Director of Interpretations

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Person handling secure insurance documents

Enhance Customer Experience for Every Market with Insurance Translation, Interpretation, and Content Services

Multilingual support to boost member engagement, educate and empower employees and customers, maintain compliance, and lower costs.

Meet Every Insurance Industry Challenge, Across Every Language


Turn to Lionbridge’s AI-powered multilingual insurance support and deep industry expertise to help solve your biggest challenges.

Provide high-quality services for your members and reduce your own operational costs. We apply innovative AI insurance interpretation and use human interpreters for rapid connection speeds (10 seconds or less for common languages).

Maintain compliance for all your insurance communication and content. Lionbridge offers AI-boosted translation services in 380+ languages, including rare and indigenous ones. Reach members and maintain meaningful language access across every dialect — 24/7/365.

Lastly, partner with us to deftly handle challenges like climate catastrophes and large-scale health crises. Rely on our 20,000+ qualified interpreters to help you scale for any challenge.

Why Choose Lionbridge Insurance Translation and Content Services?

Lionbridge’s AI-Powered Insurance Translation, Interpretation, and Content Solutions

Insurance Content Services

Manage, deliver, and optimize member and provider communication. We use AI with human wisdom to automate and assist with creating engaging and effective multilingual documents for:

  • Educational content and eLearning
  • Customer and internal communications
  • Policy documents
  • Insurance certificates
  • Declarations pages
  • Coverage summaries
  • Insurance applications
  • Endorsements/riders
  • Claim forms
  • Renewal notices
  • Loss reports
  • Proof of loss
  • Claim acknowledgments

Healthcare Interpretation Services

We’re an AI-first company with decades of industry experience and expertise offering support for brokers, providers, and employers. Rely on us for:

  • Coverage in 380+ languages, including ASL and rare and indigenous ones
  • AI-powered insurance interpretation for routine, nonclinical support like claims, billing, and benefit explanation
  • Help with CMS audits and improving star ratings
  • Assistance meeting country-specific compliance requirements, including HIPAA/PHI
  • Enhanced open enrollment support
  • Interpreting for Medicare/Medicaid plan queries

AI Data Services for Insurance Companies

Lionbridge AI combines AI data expertise, innovative technology, and our crowd of 500,000+ contributors to help insurance companies streamline operations, reduce costs, and enhance customer service for policyholders. We can help you:

  • Train AI models to automate and assist with claims processing and revenue cycle management. Reduce approval times and minimize errors.
  • Prevent and detect fraud by using data to analyze patterns.
  • Enhance Risk Assessment and Underwriting by analyzing large datasets with medical records, lifestyle factors, and historical claims data.
  • Collect and annotate data to train customer service chatbots and virtual assistants who can answer policyholder queries 24/7.

Translation and Localization Services

Harness the power of Lionbridge’s translation and localization expertise for your multilingual policy documentation. We have industry experience to ensure translated materials are accessible, helping you meet legal and regulatory standards in every country and region. Rely on our Language AI business for AI-powered translation of your:

  • Policies
  • Terms
  • Conditions
  • Customer FAQs
  • Chat support
  • Advertising content
  • Web and Mobile Apps
  • Digital platforms

Insurance Translation that Enhanced Efficiency and Reduced Costs for Member Benefit Documentation

Customer: A major US healthcare system

Challenge: The customer had two significant issues in translating member benefit documents:

  • Evolving language requirements and dynamic benefit packages
  • Delays in translating each coverage document, resulting in backlogs and hindered member communications

Solution: Lionbridge’s insurance translation experts devised a custom strategy to streamline and standardize translation for the customer’s Summary of Benefits and Coverage documents. Using a templated workflow approach, we introduced a flat-fee cost model for this type of content.

Results: The customer achieved a 25% reduction in translation expenses and year-over-year budget predictability. Additionally, production times were notably accelerated, allowing for the swift delivery of Summary documents in a remarkably short timeframe for primary languages.

Some Lionbridge Insurance Industry Customers

FAQs About Insurance Content and Language Services

Lionbridge supports 350+ languages, including rare and indigenous languages. You can ensure full access to all content and services with our comprehensive language coverage.

Lionbridge uses AI technology to slash turnaround times. Sometimes we can handle projects up to 60% faster. Turnaround time can take days instead of weeks.

We offer a variety of review options, including a human review, AI post-editing, or a combination. You can tailor your level of review to the translated content.

We offer a variety of interpretation services, including fully managed over-the-phone interpretation (OPI), video remote, simultaneous, AI-powered interpreting, and pay-as-you-go interpretation for occasional needs. You can choose the modes (or combination of modes) that work best for your needs.

Yes, we have decades of experience working with insurance companies, helping them maintain compliance. We have these ISO certifications: ISO 27001:2022, ISO 27701:2019, ISO 27017:2015, ISO 9001:2015, ISO 17100:2015, ISO 18587:2017, and ISO 13485:2016. We also have a deep understanding of HIPAA and PHI compliance, as well as a whole department focused on security and trust.

Lionbridge’s Aurora AI™ platform helps companies across many industries create highly regulated content. We provide human, AI, and combination reviews to help you ensure compliance. You’ll also be able to create more content faster with the power of AI.

AI translation helps insurance companies serve more members and customers at a rapid rate. Our turnaround times are exponentially faster, and allow companies to scale their translation and localization initiatives across all platforms, content types, and languages.

AI can help insurance companies scale their content creation across many languages. It can also assist with ensuring better consistency of terminology, messaging, and tone. Lastly, turnaround time is shorter, so customers can create more content quicker to keep up with customer and industry demands.

Lionbridge Aurora AI™ is our AI-first, modular AI platform that orchestrates content workflow and automation.

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