Content Services
- Technical Writing
- Training & eLearning
- Financial Reports
- Digital Marketing
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Translation Services
- Video Localization
- Software Localization
- Website Localization
- Translation for Regulated Companies
- Interpretation
- Instant Interpreter
- Live Events
- Language Quality Services
Testing Services
- Functional QA & Testing
- Compatibility Testing
- Interoperability Testing
- Performance Testing
- Accessibility Testing
- UX/CX Testing
Solutions
- Translation Service Models
- Machine Translation
- Smart Onboarding™
- Aurora AI Studio™
Our Knowledge Hubs
- Positive Patient Outcomes
- Modern Clinical Trial Solutions
- Future of Localization
- Innovation to Immunity
- COVID-19 Resource Center
- Disruption Series
- Patient Engagement
- Lionbridge Insights
Life Sciences
- Pharmaceutical
- Clinical
- Regulatory
- Post-Approval
- Corporate
- Medical Devices
- Validation and Clinical
- Regulatory
- Post-Authorization
- Corporate
Banking & Finance
Retail
Luxury
E-Commerce
Games
Automotive
Consumer Packaged Goods
Technology
Industrial Manufacturing
Legal Services
Travel & Hospitality
SELECT LANGUAGE:
A Unique, Best-in-Class Approach to Customer Onboarding
Customer-centric and AI-driven to help you grow your business
When you partner with Lionbridge, communication is mission-critical. Whether your needs are simple or complex, our teams will work alongside you to create a unique localization strategy that satisfies your business goals.
We’re here to empower your decision-making and deliver a seamless experience. With an appropriate blend of cutting-edge automation and bespoke solutions, our multilingual and multicultural experts will guide you through discovery and consultancy to deployment and beyond.
Why Lionbridge?
For a Personalized Onboarding Approach, Your Journey Starts Here
From the beginning of your partnership with Lionbridge, we’ll ensure you always know where things are, what to expect, and who’s in your corner.
Driven by the latest technology, our onboarding process is human-led and AI-enabled. While our customer success teams work to map out your journey, our automation systems set up processes, build workflows, and share solutions. With this bespoke technology, we can work efficiently, deliver quickly, and offer the best customer experience from first contact to deployment.
"The Smart onboarding approach made working with Lionbridge a success from day one. Their agility and close customer service meant they were able to set up structured workflows quickly, integrate their connectors seamlessly, and scale up over time as our localization needs changed. Through their usage of automation and AI-enabled technologies, Lionbridge has been able to deliver on our fast turnaround requirements. A trusted partner for several years now, we rely on their guidance and expertise as new language challenges arise for our business."
— Senior Localization Director, Luxury Lifestyle Brand
Onboarding FAQs
Here are the answers to questions our customers frequently ask.
Why Lionbridge Smart?
Each customer is unique. Lionbridge takes a deep dive into your business objectives to uncover the most critical aspects of your localization journey. With a foundation of understanding and strong communication, we'll work with you every step of the way to ensure we meet your exact expectations and address any concerns you may have when partnering with a new service provider.
How long does onboarding take?
Timelines can vary based on the complexity, scale, criteria for success, and the state of your existing processes. Onboarding can take anything from a few minutes to a longer-term engagement, but we’re committed to providing a fast, seamless, and friendly experience for you and your teams.
What if my translation needs are urgent?
Though timelines vary, we’re able to accommodate urgent requests in parallel with the onboarding process. If you have a tight deadline, let your onboarding manager know at the time of your agreement, and we’ll make it happen.
How much does Smart Onboarding cost?
Smart Onboarding is free of charge. Lionbridge believes in delivering exceptional service by default – we invest in this experience so you can feel at home from the start. Some custom and/or complex solutions may require your time and availability. You’ll need contacts and team members to work closely with the Smart Onboarding team. Help us help you by being present.
Will our account have a dedicated Onboarding Manager?
If necessary, a Smart Onboarding Manager will be assigned based on expertise, time zone, and language to best fit your needs.