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How Lionbridge Prepared Our Client’s Contact Center for Any Situation

Zero dropped calls with 24 hours' notice

What do you do when your disaster recovery plan puts your contact center to the test?

A leading waste management organization faced a gap in call center coverage for Spanish speakers when a hurricane impacted its contact centers in Florida and Puerto Rico. They needed an experienced language partner to provide Spanish-speaking interpreters while its agents were unavailable.

In our case study, learn:

  • How our client integrated Lionbridge OPI into its disaster recovery plan

  • How Lionbridge was able to support a 700% increase in call volume with just 24 hours’ notice

  • Why Lionbridge OPI is uniquely suited to support language gaps with customers




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