Harness the Lionbridge Lainguage Cloud to support your end-to-end localization and content lifecycle

Lainguage Cloud™ Platform
Connectivity
Translation Community
Workflow Technology
Smairt Content™
Smairt MT™
Smairt Data™
Language Quality
Analytics

Our people are our pride, helping companies resonate with their customers for 20+ years. 

About Us
Key Facts
Leadership
Insights
News
Trust Center

 

SELECT LANGUAGE:

lionbridge-opi-stericycle-blog-header-1440x400.jpg

How Lionbridge Prepared Our Client’s Contact Center for Any Situation

Zero dropped calls with 24 hours' notice

What do you do when your disaster recovery plan puts your contact center to the test?

A leading waste management organization faced a gap in call center coverage for Spanish speakers when a hurricane impacted its contact centers in Florida and Puerto Rico. They needed an experienced language partner to provide Spanish-speaking interpreters while its agents were unavailable.

In our case study, learn:

  • How our client integrated Lionbridge OPI into its disaster recovery plan

  • How Lionbridge was able to support a 700% increase in call volume with just 24 hours’ notice

  • Why Lionbridge OPI is uniquely suited to support language gaps with customers

     

 

 

linkedin sharing button
  • #case_studies
  • #interpretation