Crisis Communications Resource Center

Internal communication language support for Coronavirus (COVID-19)

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Optimizing communication during global crises

In a moment of crisis, the unknown can be far more frightening than the known. A known variable can be assessed and addressed, but uncertainty is harder to fight. This is why during any disastrous event, communication—transparent, consistent, clear communication—is a powerful weapon against fear.

To keep a business running smoothly during the COVID-19 outbreak, leaders need to create and apply new procedures to reduce infection risk. And that means finding a way to reach every employee, contractor, partner and customer, no matter where they live or work or what language they speak.

This page offers resources for any professional looking to guide their company through the challenges this global health event creates. We will update it regularly with informational pieces, tips on crisis responses, and ways we can help keep your team, your company and your customers happy and healthy.

How we can help our clients

Content

Content creation and localization for internal and external comms, business continuity planning, and disaster recovery.

E-Learning

Translation of learning modules, videos, voiceovers, and subtitling.

OPI

Quickly connect with interpreters via phone for immediate service.

GeoFluent

Real-time translation for any e-communication channel including chat, email and ticketing. GeoFluent plugs into your communication platforms from LogMeIn to Zendesk, or use our API to build to your own platform.

COVID-19: Connection and Cooperation

COVID-19: Connection and Cooperation

As businesses and governments shutter their physical locations and move online, the life science industry finds itself in even higher demand while managing the strain of rapidly shifting requirements for safe operation. Regulatory agencies including the FDA and EMA are responding by changing site requirements and extensively reducing turnaround times. Read more about these changes from Lionbridge Life Sciences expert Pia Windelov.

Learn from experts
A crowded street

Disaster Communication Tips From A Healthcare Expert

Get an insider’s perspective on how to prepare for crises from someone who has been through them before. Our client’s content lead shares their thoughts on when and how to communicate to employees and customers.

Read our case study
How to Sustain Business Operations in a Crisis

How to Sustain Business Operations in a Crisis

Lionbridge’s over-the-phone interpretation (OPI) expert Susan Gryder, speaks to the power of real-time telephonic interpretation to bridge language gaps to communication in a crisis.

Learn more
OPI E-Book

Over-The-Phone Interpretation: Preserving Communication in a Crisis

Virtual call centers, scalable workflows, and quality-assured interpretations make Lionbridge OPI services the reliable partner you need in an emergency. Read our e-book to learn more about what makes an excellent OPI provider.

Read more
Covid Fireside chat webinar

Fireside Chat with CMO Jaime Punishill

In this webinar, CMO Jaime Punishill will answer your questions about multilingual communication during a crisis and working with a language provider with global scale and strategic resilience.

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Lawyer-Client Communications in a COVID-19 world

Supporting Effective Lawyer-Client Communications Webinar

The spread of COVID-19 is an unprecedented challenge for the legal industry, compelling law firms and legal departments to quickly adapt to remote work environments. Join Lionbridge for a webinar on how Lionbridge Legal can help you with your communication needs during this time.

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woman with headset smiling

Real-Time Remote Translations

Our GeoFluent and over-the-phone interpretation offerings can help your teams with real-time remote translations. We offer round-the-clock services for everything from one-on-one service chats to multinational all-hands presentations. Hear from Lionbridge experts Arnold Koh and Ryan Erwin about improving global connections.

Watch a demo
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How Lionbridge Prepared Our Client’s Contact Center for Any Situation

If you already have your own team of translators and interpreters in just a single site, our worldwide sites can help you keep up with demand in the case that your local team is out of commission, whether from a virus or a natural disaster. That’s precisely what we did for one client after Hurricane Maria. Read how we can help you bounce back from an unexpected shortage.

See it in action
A person listening on their headphones with a laptop

A Direct-Line to Communication Built for a Crisis

When faced with a need for urgent communication, over-the-phone interpretation (OPI) is an invaluable resource. With GeoFluent, Lionbridge’s virtual translation tool, we can deploy OPI and other translation services quickly, accurately and at scale. Watch the webinar to learn more.

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E-Learning Translation and Content Development

E-Learning Translation and Content Development

Educating your own employees during a crisis requires a solid system to support their learning. Whether you already have a robust online training program or are just starting out, Lionbridge can help you design, host, execute and translate your teachings so they reach every internal customer.

Read our solution brief
Getting Started: The First Three Key Steps for Your E-Learning Program

Getting Started: The First Three Key Steps for Your E-Learning Program

Not sure where to start? Right here. Our team has boiled down the e-learning process to well-defined steps for you and your team. Take a look at what you need to get started and reach out to partner with us.

Read our infographic

A Helping Hand: From Our Community to Yours

In uncertain times, transparent, consistent, clear communication is a powerful tool. Let us help you protect and support your teams with free translations of internal communications into your first target language—all month long. (Offer details.)

Contact Us

Get started today—contact us and speak with an expert to learn how we can ensure accurate, timely translations for your crisis management communications.

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Read more in our Blogs

Woman with a phone handset to their head

5 Tips for Choosing an Over-the-Phone Interpreter

For English-speaking companies, over-the-phone interpreter (OPI) services are essential to forging a meaningful connection with global customers. Learn more now.

READ MORE
Group of people’s hands on computer mouses

5 Key Differences Between Interpretation and Translation

READ MORE
legal books lining a bookshelf for translation research

What Does an On-Site Interpreter Do?

Court and legal interpreters bring their linguistic expertise to firms for interviews, depositions, and direct and cross examinations. Learn about...

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three women learning on computers black and white

Effective Global Training: A Q&A with Wendy Farrell

In this Q&A, we learn how Lionbridge creates effective training programs for organizations all around the world.

READ MORE

Interpretation Services That Work

Disaster recovery planning in action

1

A hurricane impacted a client’s call center in regions of Florida and Puerto Rico.

700%

increase in volume

24

hour notice

0

dropped calls