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Effective Global Customer Experience for the Emerging New Normal

COVID-19 Language Resource Center

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Jumpstarting growth. Virtual events. eLearning. E-commerce. Thriving in the new normal.

As waves of the COVID-19 pandemic ebb and flow, businesses are discovering that some changes intended to be temporary are here to stay. The future of work changed profoundly in early 2020 as remote operations became standard. In such unprecedented times, secure, reliable business partnerships have become more important than ever. Across industries, the key to leadership remains the same: transparent, consistent, clear communication.

At Lionbridge, our passion and talent for building bridges and breaking barriers is unchanged. We can help you find a way to reach every employee, contractor, partner and customer, no matter where they live or work or what language they speak.

This resource center offers advice and examples for professionals looking to guide their company through these changes. Here, you will find how-to tips ranging from running successful virtual events for a multilingual audience, to outsourcing global eLearning programs, to jumpstarting your multimarket e-commerce business.

How we can help our clients

Content

Content creation and localization for internal and external comms, business continuity planning, and disaster recovery.

eLearning

Translation of learning modules, videos, voiceovers, and subtitling.

OPI

Quickly connect with interpreters via phone for immediate service.

GeoFluent

Real-time translation for any e-communication channel including chat, email and ticketing. GeoFluent plugs into your communication platforms from LogMeIn to Zendesk, or use our API to build to your own platform.

The Ultimate Guide to Multilingual Virtual Events

With COVID-19 upending in-person events worldwide, virtual events have emerged not only as a way to replace face-to-face interactions, but to expand a desired audience far beyond what might be possible with an in-person event. Read this whitepaper to discover how making a virtual event multilingual grows your audience reach, and how our translation and localization services can help you be a leader in multilingual events and customer support.

Simultaneous Interpretation Services During the COVID-19 Pandemic

Imagine spending months organizing every detail of a leading economic conference for over 1,000 decision-makers from around the world when COVID-19 strikes and derails your plans. That’s exactly what happened to the organizers of the Swiss Economic Forum (SEF) in 2020 when their event was postponed as a result of the pandemic. Learn how Lionbridge adapted to requirements imposed by COVID-19 to effectively deliver simultaneous interpretation services and why these services were critical for the event’s success.
 

How to Sustain Business Operations in a Crisis

Lionbridge’s over-the-phone interpretation (OPI) expert Susan Gryder, speaks to the power of real-time telephonic interpretation to bridge language gaps to communication in a crisis.

Over-The-Phone Interpretation: Preserving Communication in a Crisis

Virtual call centers, scalable workflows, and quality-assured interpretations make Lionbridge OPI services the reliable partner you need in an emergency. Read our e-book to learn more about what makes an excellent OPI provider.

How Lionbridge Prepared Our Client’s Contact Center for Any Situation

If you already have your own team of translators and interpreters in just a single site, our worldwide sites can help you keep up with demand in the case that your local team is out of commission, whether from a virus or a natural disaster. That’s precisely what we did for one client after Hurricane Maria. Read how we can help you bounce back from an unexpected shortage.

eLearning Translation and Content Development

Educating your own employees during a crisis requires a solid system to support their learning. Whether you already have a robust online training program or are just starting out, Lionbridge can help you design, host, execute and translate your teachings so they reach every internal customer.

Getting Started: The First Three Key Steps for Your E-Learning Program

Getting Started: The First Three Key Steps for Your eLearning Program

Not sure where to start? Right here. Our team has boiled down the eLearning process to well-defined steps for you and your team. Take a look at what you need to get started and reach out to partner with us.

 

The Lionbridge Life Sciences Disruption Series E-book

The COVID-19 pandemic impacted every industry across the globe, but perhaps no industry is feeling the disruption more deeply than healthcare. Many industries faced plummeting demand for elective or non-emergent services, but healthcare, and specifically pharma, have seen a massive upswing in the need for treatment and prevention of illness. In this e-book, learn from global experts about changing regulations and logistics and new situational challenges and best practices to address them.

 

Real-Time Remote Translations

Our GeoFluent and over-the-phone interpretation offerings can help your teams with real-time remote translations. We offer round-the-clock services for everything from one-on-one service chats to multinational all-hands presentations. Hear from Lionbridge experts Arnold Koh and Ryan Erwin about improving global connections.

A Direct-Line to Communication Built for a Crisis

When faced with a need for urgent communication, over-the-phone interpretation (OPI) is an invaluable resource. With GeoFluent, Lionbridge’s virtual translation tool, we can deploy OPI and other translation services quickly, accurately and at scale. Watch the webinar to learn more.

Disaster Communication Tips From A Healthcare Expert

Get an insider’s perspective on how to prepare for crises from someone who has been through them before. Our client’s content lead shares their thoughts on when and how to communicate to employees and customers.

Supporting Effective Lawyer-Client Communications Webinar

The spread of COVID-19 is an unprecedented challenge for the legal industry, compelling law firms and legal departments to quickly adapt to remote work environments. Join Lionbridge for a webinar on how Lionbridge Legal can help you with your communication needs during this time.

Contact Us

Get started today—contact us and speak with an expert to learn how we can ensure accurate, timely translations for your crisis management communications.

Read more in our Blogs

5 Tips for Choosing an Over-the-Phone Interpreter

For English-speaking companies, over-the-phone interpreter (OPI) services are essential to forging a meaningful connection with global customers. Learn more now

5 Key Differences Between Interpretation and Translation

Learn the 5 key differences between interpretation and translation—and how each service can help your business communicate flawlessly with a...

What Does an On-Site Interpreter Do?

Court and legal interpreters bring their linguistic expertise to firms for interviews, depositions, and direct and cross examinations. Learn about...

Effective Global Training: A Q&A with Wendy Farrell

In this Q&A, we learn how Lionbridge creates effective training programs for organizations all around the world.

Interpretation Services That Work

Disaster recovery planning in action

1

A hurricane impacted a client’s call center in regions of Florida and Puerto Rico.

700%

increase in volume

24

hour notice

0

dropped calls

“When we needed to translate our COVID-19 prevention and treatment handbook for medical personnel throughout the world, it was imperative for the work to be completed with urgency and accuracy. We turned to Lionbridge because of their ability to quickly source the right translators and deliver high-quality translations in less than half the time it would typically take to complete. We were impressed by Lionbridge’s fast response, active cooperation and professional attitude. With Lionbridge’s help to eliminate language barriers, we can work together as a global community towards conquering this global pandemic.”


Project Manager
Leading Cloud Company