Quick, clear connections

Optimizing communication during global crises

In a moment of crisis, the unknown can be far more frightening than the known. A known variable can be assessed and addressed, but uncertainty is harder to fight. This is why during any disastrous event, communication—transparent, consistent, clear communication—is a powerful weapon against fear.

To keep a business running smoothly during the COVID-19 outbreak, leaders need to create and apply new procedures to reduce infection risk. And that means finding a way to reach every employee, contractor, partner and customer, no matter where they live or work or what language they speak.

This page offers resources for any professional looking to guide their company through the challenges this global health event creates. We will update it regularly with informational pieces, tips on crisis responses, and ways we can help keep your team, your company and your customers happy and healthy.

Disaster Communication Tips From A Healthcare Expert

Get an insider’s perspective on how to prepare for crises from someone who has been through them before. Our client’s content lead shares their thoughts on when and how to communicate to employees and customers.

Over-The-Phone Interpretation: Preserving Communication in a Crisis

Virtual call centers, scalable workflows, and quality-assured interpretations make Lionbridge OPI services the reliable partner you need in an emergency. Read our e-book to learn more about what makes an excellent OPI provider.

Supporting Effective Lawyer-Client Communications Webinar

The spread of COVID-19 is an unprecedented challenge for the legal industry, compelling law firms and legal departments to quickly adapt to remote work environments. Join Lionbridge for a webinar on how Lionbridge Legal can help you with your communication needs during this time.

How Lionbridge Prepared Our Client’s Contact Center for Any Situation

If you already have your own team of translators and interpreters in just a single site, our worldwide sites can help you keep up with demand in the case that your local team is out of commission, whether from a virus or a natural disaster. That’s precisely what we did for one client after Hurricane Maria. Read how we can help you bounce back from an unexpected shortage.

E-Learning Translation and Content Development

Educating your own employees during a crisis requires a solid system to support their learning. Whether you already have a robust online training program or are just starting out, Lionbridge can help you design, host, execute and translate your teachings so they reach every internal customer.