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Our people are our pride, helping companies resonate with their customers for 20+ years.
We create, transform, test, and train more content than anyone in the world – from text, voice, audio, video, to structured & unstructured data.
Lionbridge Knowledge Hubs
Our experts know the in-and-outs of your industry & its challenges.
Harness the Lionbridge Lainguage Cloud to support your end-to-end localization and content lifecycle
Our people are our pride, helping companies resonate with their customers for 20+ years.
About Us
Key Facts
Leadership
Insights
News
Trust Center
We create, transform, test, and train more content than anyone in the world – from text, voice, audio, video, to structured & unstructured data.
Content Services
- Technical Writing
- Training & eLearning
- Financial Reports
- Multicultural Marketing
- Digital Experience Assessments
Translation Services
- Video Localization
- Software Localization
- Website Localization
- Translation for Regulated Companies
- Interpretation
- Multilingual SEO & Digital Marketing
- Content Optimization
Testing Services
- Functional QA & Testing
- Compatibility Testing
- Interoperability Testing
- Performance Testing
- Accessibility Testing
- UX/CX Testing
Solutions
- Translation Service Models
- Digital Marketing
- Live Events
- Machine Translation
Our Knowledge Hubs
- Generative AI
- Positive Patient Outcomes
- Future of Localization
- Innovation to Immunity
- COVID-19 Resource Center
- Disruption Series
- Patient Engagement
- Lionbridge Insights
Our experts know the in-and-outs of your industry & its challenges.
Life Sciences
- Pharmaceutical
- Clinical
- Regulatory
- Post-Approval
- Corporate
- Medical Devices
- Validation and Clinical
- Regulatory
- Post-Authorization
- Corporate
Banking & Finance
Retail
Luxury
E-Commerce
Games
Automotive
Consumer Packaged Goods
Technology
Industrial Manufacturing
Legal Services
Travel & Hospitality
Harness the Lionbridge Lainguage Cloud to support your end-to-end localization and content lifecycle
Lainguage Cloud™ Platform
Connectivity
Translation Community
Workflow Technology
Smairt Content™
Smairt MT™
Smairt Data™
Language Quality
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SELECT LANGUAGE:
The telecommunications industry is notorious for having poor customer service: long connection times, convoluted menus, and low fulfillment rates are often frustrating for end customers and certified vendors. Sometimes, this poor customer service earns companies a bad reputation. The strain on customer service operations is even higher when considering the demand for multiple languages.
A leading telecommunications company sought Lionbridge’s over-the-phone interpretation services to improve their customer experience and decrease costs.
Lionbridge’s experienced network of interpreters and project managers enabled our customers to bolster their service capabilities with improved connection speeds and fulfillment rates. Our custom pilot program, staged onboarding process, and customer dashboard allowed us to support extremely high call volumes for the customer. Our expert interpreters provided high-quality interpretation.