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Better Patient Outcomes with Epic Language Access Integration
Learn how to improve health outcomes and ensure compliance for individuals with Limited English Proficiency (LEP) with direct language access integration to the Epic Electronic Health Record (EHR) system.
Case Study: Multilingual Retail Marketing
New AI Content Creation Solutions for a Sports and Apparel Giant
Human Insight, Augmented by AI
Lionbridge Aurora AI™ is our approach to AI: guided by human insight and built into every solution we deliver. Our experts apply AI to scale your multilingual content and reach new audiences with culturally relevant, hyper-personalized experiences.
- RESOURCES
The telecommunications industry is notorious for having poor customer service: long connection times, convoluted menus, and low fulfillment rates are often frustrating for end customers and certified vendors. Sometimes, this poor customer service earns companies a bad reputation. The strain on customer service operations is even higher when considering the demand for multiple languages.
A leading telecommunications company sought Lionbridge’s over-the-phone interpretation services to improve their customer experience and decrease costs.
Lionbridge’s experienced network of interpreters and project managers enabled our customers to bolster their service capabilities with improved connection speeds and fulfillment rates. Our custom pilot program, staged onboarding process, and customer dashboard allowed us to support extremely high call volumes for the customer. Our expert interpreters provided high-quality interpretation.
