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Over-the-Phone Interpretation Case Study

How Lionbridge Helped a Large-scale Telecommunications Company Improve Fulfillment and Connection Speed for their Service Calls

The telecommunications industry is notorious for having poor customer service: long connection times, convoluted menus, and low fulfillment rates are often frustrating for end customers and certified vendors. Sometimes, this poor customer service earns companies a bad reputation. The strain on customer service operations is even higher when considering the demand for multiple languages.

A leading telecommunications company sought Lionbridge’s over-the-phone interpretation services to improve their customer experience and decrease costs.

Lionbridge’s experienced network of interpreters and project managers enabled our customers to bolster their service capabilities with improved connection speeds and fulfillment rates. Our custom pilot program, staged onboarding process, and customer dashboard allowed us to support extremely high call volumes for the customer. Our expert interpreters provided high-quality interpretation.

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