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Better Patient Outcomes with Epic Language Access Integration
Learn how to improve health outcomes and ensure compliance for individuals with Limited English Proficiency (LEP) with direct language access integration to the Epic Electronic Health Record (EHR) system.
Case Study: Multilingual Retail Marketing
New AI Content Creation Solutions for a Sports and Apparel Giant
Human Expertise Blended With Powerful AI
Lionbridge Aurora AI™ is an AI-first global content platform that increases your multilingual content creation and expands your audience with culturally relevant, hyper-personalized content.
- RESOURCES
Break Barriers to Global Target Audiences
Ensure seamless communications with employees and customers via our comprehensive suite of customizable professional interpretation services. Our continuously trained interpreters help bridge language gaps, regardless of scale or topic. We bring innovative technology to help you compete in today’s markets, including AI-powered services. Rely on our:
- Industry-leading connection times
- 99% Fulfillment rate
- 99.9% Platform uptime
- 20,000+ linguists, available in seconds
We have expert interpreters in these areas (and more):
Federal, State, and Local Government | K-12 Education | Utilities | Healthcare | Insurance | Call Centers | Customer Service/Support | CMS Audits
Interpretation Modes to Support Every Event
Customized Interpretation Services for Any Scenario
AI-Powered Healthcare Interpretation Services
In healthcare, solid communication is critical. Every linguistic error can impact providers, patients, and caregivers. Watch our video to discover how to safely use AI for healthcare interpreting and:
- Decrease readmission rates
- Ensure compliance
- Boost staff efficiency
- Enhance patient outcomes for everyone
Our Customers
- omnia
- statewide contract
- contract holder
- bmo
- dell
- genentech
- kemper
- nationwide
- cms
- Johns Hopkins
- UMASS Medical School
- Visiting Nurse Service (VNSNY)
- California Dept of Public Health
- Virginia BDHDS
- Texas Department of Health and Human Services
- Gap
- Berkshire Hathaway
- VCA Inc.
Why Choose Lionbridge Interpretation Services
Innovative Technologies
Customized call flows and metadata collection | Multiple connection options to meet any need | Click2Call technology
Exceptional Support
Rare and indigenous languages | Superior interpretation for difficult situations | Interpretation for specialized industries
Meaningful Results
Higher NPS from customers | Maximized star ratings in CMS | Accuracy and Accessibility Audits | Better patient health outcomes
Optional AI Enhancement
Limitless scale and availability | Intelligently-triage calls | HIPAA and regulatory compliant
Review Some of Our Most Engaging Content
FAQs on Lionbridge Interpretation Services
Yes. In addition to our fully managed services, the Lionbridge Instant Interpreter platform allows businesses to connect with an interpreter any time. There’s no contract, no commitment, and easy, per-minute pricing. Once you register for an account on our secure platform, you have full access to skilled, experienced Lionbridge interpreters as needed.
Get started with Instant Interpreter.
With 25+ years of experience across a variety of domains, Lionbridge has helped many companies and their customers through challenging situations. Our linguists must meet high standards, including top-quality interpretation, professionalism, and compassion. We use an extensive interpreter training course to ensure our representatives handle sensitive topics, like medical claims, domestic abuse, and financial crises, while maintaining a supportive and professional demeanor.
Read more about our LEP best practices here.
Our interpreter network includes linguists worldwide with diverse backgrounds, education, and experiences. We match you with the right representative for your unique needs. We’re experienced with many entities and industries, including:
- Government agencies
- Healthcare institutions
- Help desks
- Human Resources
- Service/call centers
- K-12 schools
- Universities
- Law firms
- Insurance providers
- Enterprises
- Small businesses
- More
Language services are crucial in healthcare. They ensure all patients, caregivers, and families, regardless of English-language proficiency, receive clear, accurate communication about medical care. High-quality language services enhance patient outcomes, reduce medical errors, and enable providers to comply with legal requirements for language accessibility.
Learn more about HIPAA-compliant Lionbridge Language Services for Healthcare that safeguard Protected Health Information (PHI).
Providers with a large language list and a robust infrastructure will help you support your customer base’s full breadth and scale. Look for words like "real-time," "click-to-call," and "hosted language IVR" to ensure your provider is available on demand. Most importantly, you need a trustworthy partner. Look for a provider with high fulfillment rates, fast connection times, and positive customer reviews.
Take a look at our in-depth guide to choosing the right interpretation provider.
Yes, Lionbridge’s team of interpretation experts have deep experience in HIPAA compliance. We leverage extensive, continuous training for interpreters and top technology to ensure full HIPAA compliance every time.
