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SELECT LANGUAGE:
Break Barriers with Your Target Audiences Worldwide
Ensure seamless communications with employees and customers via our comprehensive suite of customizable professional interpretation services. Our extensively trained, seasoned experts help bridge language gaps, regardless of scale or content topic. We bring the innovative technology you need to compete in a global, digital-first world, including AI-powered services. Rely on our:
- Industry-leading connection times
- 99% Fulfillment rate
- 99.9% Platform uptime
- 20,000+ linguists, available in seconds
We have experts in these areas (and more):
Federal Government | State and Local Government | K-12 Education | Utilities | Healthcare | Insurance | Call Centers | Customer Service/Support | CMS Audits
Innovative Technologies
- Customized call flows and metadata collection
- Multiple connection options to meet any need
- Click2Call technology
Exceptional Support
- Rare languages
- Superior interpretation for difficult situations
- Interpretation for specialized industries
Meaningful Results
- Higher NPS from LEP customers
- Maximized Star ratings in CMS Accuracy and Accessibility Audits
AI-Powered Healthcare Interpretation Services
In healthcare, communication is mission-critical. Every linguistic error has an impact, especially between providers, patients, and caregivers. Watch our video to discover how to safely use AI and:
- Decrease readmission rates
- Ensure compliance
- Boost staff efficiency
- Enhance patient outcomes for everyone
Our Customers
- omnia
- statewide contract
- contract holder
- bmo
- dell
- genentech
- kemper
- nationwide
- cms
- Johns Hopkins
- UMASS Medical School
- Visiting Nurse Service (VNSNY)
- California Dept of Public Health
- Virginia BDHDS
- Texas Department of Health and Human Services
Customized Interpretation Solutions for Any Scenario
“[My Lionbridge interpreter] was outstanding. The client had to discuss some complicated topics, including lawful presence and navigating a website to purchase a medical plan by connecting with a broker. The interpreter did an excellent job clarifying the client’s questions and answers and ensuring we understood each other. He was patient, polite, and spoke very clearly. I know the client also thanked him for his help at the end of the call. He ameliorated what could have been a very confusing and frustrating situation and helped the customer move forward.”
Government Healthcare Provider
Interpretation Services that are There for You: Disaster Recovery Planning in Action
Lionbridge's telephone interpretation services used flexible technology solutions to ensure transparency and seamless customer experience for a call center's disaster recovery plan. Read about how we assisted this company when a hurricane struck their Florida and Puerto Rico customer base.
700% Call Volume Increase
With an impending storm, a leading waste management company diverted calls to two unaffected branches. This resulted in a 700% increase in call volume and a Spanish-speaking gap.
24-Hour Notice
Lionbridge provided Spanish interpretation for its customers in under 24 hours. We tapped our deep networks to assemble a team and developed a detailed support plan.
100% Filled Calls
Our customer continued operations with no performance drop and ensured the safety of its Floridian and Puerto Rican representatives. Lionbridge's over-the-phone interpretation support helped the company maintain a 100% fulfillment rate during the hurricanes.
Review Some of Our Most Engaging Content
Interpretation Services FAQs
Here are the answers to questions our customers frequently ask.
Yes. In addition to our fully managed services, the Lionbridge Instant Interpreter platform allows businesses to connect with an interpreter any time — no contract, no commitment, and easy, per-minute pricing. Once you register for an account on our secure platform, you have full access to skilled, experienced Lionbridge interpreters as needed.
Get started with Instant Interpreter.
With 25+ years of experience across a variety of domains, Lionbridge has helped many companies and their customers through challenging situations. Our linguists must meet high standards, including top-quality interpretation, professionalism, and compassion. We use an extensive interpreter training course to ensure our representatives handle sensitive topics, like medical claims, domestic abuse, and financial crises, while maintaining a supportive and professional demeanor.
Read more about our LEP best practices here.
Our interpreter network comprises linguists worldwide with diverse backgrounds and experiences. We match you with the right representative for your unique needs. We’re experienced with many entities and industries, including:
- Government agencies
- Healthcare institutions
- Help desks
- Human Resources
- Service/call centers
- K-12 schools
- Universities
- Law firms
- Insurance providers
- Enterprises
- Small businesses
- More
Language services, including interpretation, are crucial in healthcare. They ensure all patients, caregivers, and families, regardless of English language proficiency, receive accurate and clear communication about medical care. High-quality language services enhance patient outcomes, reduce medical errors, and enable providers to comply with legal requirements for language access.
Learn more about HIPAA-compliant Lionbridge Language Services for Healthcare that safeguard Protected Health Information (PHI).
Providers with a large language list and a robust infrastructure will help you support your customer base’s full breadth and scale. Look for words like "real-time," "click-to-call," and "hosted language IVR" to ensure your provider is available on demand. Most importantly, you need a trustworthy partner. Look for a provider with high fulfillment rates, fast connection times, and positive customer reviews.
Take a look at our in-depth guide to choosing the right interpretation provider.