The Lionbridge Translation Ordering Process

Step 1: Place Your Order 

Order translations via our order form. Here’s what the screen looks like:

1. Loading your content in the order form

There are two ways to load your content into the Lionbridge order form. Either input your text directly into the form via copy-paste or upload files via drag and drop.

A complete list of supported file types is provided under the text field, as shown in the screenshot below.

If you do not want to translate particular words contained in your text, wrap them in [[[triple square brackets]]], as shown below. This action stops the words in brackets from being included in your word count.

You may upload multiple pieces of text and files at once. If you entered text directly into the order form, you may make edits by hovering over each piece.

The tool provides a word count for each piece within your order and generates an estimated price-per-language cost, as shown below. 

2. Selecting languages for translation

After loading your text, you will need to select your target languages.

Lionbridge will autodetect your source text's language, but you may change the source language manually if it’s incorrect. When your source language is English, you can choose from more than 30 target languages, as displayed below.

Once you've chosen your target languages, you will see an itemization of word counts and prices for all languages. The link in the upper right-hand corner will take you to a detailed explanation of our Pricing and languages.

3. Selecting service level, purpose, and tone

It is imperative to identify the following things to achieve the desired translation outcome:

• The content type that most suits the audience you are targeting 
• The purpose, or general quality level of your translation, for which there are two options — regular quality or extra quality assurance
• The wanted tone

You may select from preset content types and purposes, as shown below.

Once you choose your content type and purpose, the platform automatically matches your desired quality to the appropriate service level, though you may manually change the service level if desired.

• Our Standard and Advanced service offerings achieve regular quality levels. Standard services are typically suitable for generic content like blogs or emails. Advanced services are ideal for more formal content, such as magazine articles or instructional manuals.
• Our Standard Plus and Advanced Plus service offerings provide extra quality assurance. A second translator will proofread the translation to ensure authenticity as part of these services.

Note: Standard Plus service offerings are currently only available for direct text input orders, not file orders. 

You may obtain a more detailed explanation of Lionbridge’s quality levels in our Quality Policy statement and in this informational piece.  

Under the optional fields, you may:

• Add a term glossary (if you have uploaded one previously, and only for text orders).
• Group your order so that only one translator works on all your jobs (only for text orders).
• Use your preferred translators,  if you have previously added two or more translators for each language pair to your preferred translator list.

To enhance the speed and quality of your translation, we recommend specifying the desired tone of your text and providing instructions for the translator. You can also help translators achieve your desired outcome by including additional information, such as identifying your target audience, providing links to your website, or providing previous translations for reference.

After completing the above steps, click on "View Full Quote" — located under the total price — to view a detailed quote, as shown below. This screen lets you print the quote as a PDF for your records.

4. Viewing, confirming, and paying for your order

If you have sufficient credits in your account, you may click the orange "Confirm Order & Pay" button, and the system will deduct the credits from your account balance without asking you to pay. Learn how to top up credits here.

To add credits to your account, select your preferred payment method — credit card or PayPal — and click the orange "Confirm Order & Pay" button. Find more info about our payment methods here.