Global Medical Device Solutions: Case Study
A large global medical imaging manufacturer faced new government reporting requirements for review of critical customer communications where patients may have been at risk.
The communications contained several hundred thousand words documented in numerous hospital systems in over 20 languages. And when it comes to patient incidence reporting, the FDA requires single-format, English-content submissions a few days (or even hours) after identification.
We developed a custom translation model and workflow that combined translation memory and machine translation. We also deployed a real-time connector to enable an automated, continuous stream of content pushed out to translation.
The fully automated process can handle a capacity of 500,000 words (with peaks of 1 million+ words) per week in 21 languages translated to English. The result has been a 99.5% score on agreed turnaround times past four years with full FDA reporting compliance.