GeoFluent Interpretation Services can provide any type of interpretation, including over-the-phone, remote video, and on-site.

Over-The-Phone Interpretation

Do you need backup for your internal bilingual staff or a way to communicate with stakeholders that don’t speak your staff’s primary language(s)? The GeoFluent Interpreter™ over-the-phone interpretation (OPI) service bridges language gaps to enable effective multilingual communications. It also improves the OPI customer experience by making interactions faster and more efficient while using less customer service representative time – resulting in better customer experience (CX) at a lower cost.

Lionbridge is one of the largest OPI companies in the world and trusted by healthcare, insurance, financial services, technology, manufacturing, and government clients ranging from the Internal Revenue Service and Kemper Insurance to the Department of Homeland Security and Symantec.

Clients benefit from GeoFluent Interpreters™:

  • Support for 350+ languages & dialects available 24x7x365 with no monthly minimums required – pay only for time used
  • State-of-the-art telephony platform delivering connection times ranging from 15 seconds on average for common languages like Spanish to 30 seconds on average across all languages
  • Highest levels of network security and interpreter quality
  • Automated alerting to increase interpreter resources in seconds to support changes in interpretation volume
  • Dedicated customer success managers that understand your organization and its unique needs
  • Real-time dashboards and reporting that provide detailed insight into key performance metrics

GeoFluent Interpreter™ is part of the GeoFluent Omni-Channel™ solution that eliminates language barriers across any communications channel, including voice, digital channels. GeoFluent Omni-Channel is powered by the GeoFluent Virtual Linguist™, an artificial intelligence-based core that is customized and trained specifically for each client. The Virtual Linguist ensures multilingual consistency and accuracy across languages, channels, and use cases while understanding the context and unique brand terms, acronyms, and speak of each client.

Resources:

Common Sense Advisory - Lionbridge - Top 10 Telephone Interpreting Providers

OPI Frequently Asked Questions (FAQ)

Q1: What are your connection times?

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In-Person Interpretation

The In-Person Interpretation service at Lionbridge connects organizations from around the world with highly skilled interpreters proficient in simultaneous, consecutive, relay and whispered interpretation. Our extensive network of linguists allows us to select the best possible interpreter for your project, whether you require interpretation for a meeting, legal proceeding, regulatory inspection or for a conference.

Lionbridge will coordinate your project from start to finish, including the provision of interpretation equipment. Whether you require local interpreters in the US or at a global destination, Lionbridge supports interpretation in any language or industry, anywhere in the world. As one of the industry’s largest interpretation companies, we leverage our extensive network and countless years of experience to provide a seamless experience for all of our customers.


Video Remote Interpretation

Lionbridge provides on-demand Video Remote Interpreting (VRI) across major languages as well as in American Sign Language, available on a 24/7/365 basis.

Lionbridge’s Video Remote Interpreting service connects users to qualified and experienced interpreters in less than 30 seconds – on-demand. Our cloud-based video solution delivers an array of unique features to virtually any internet-enabled PC, Mac, Smart Phone, or Tablet.

Lionbridge’s Video Remote Interpretation services utilize software that can be downloaded across a variety of platforms. Our Video Remote Interpretation service is staffed by our network of professional interpreters, who will appear professional in speak and appearance.

Video Remote Interpretation  Video Remote Interpreter

case study

Interpretation Services: Case Study

Challenge
Solution
Result

One of our clients is a U.S. government agency responsible for tax collection and law enforcement. Realizing how important it is to for a customer to get accurate, timely information in his/her own language, this client wanted to set up a telephonic interpretation program for their customer helpline.

We have extensive experience in setting up translation and interpretation services for clients around the world. So our program management worked closely with the client to establish workflows and provide user access for over 13,000 individual call center agents. They also prepared our interpreters to handle these information-sensitive calls.

For this particular client, we have provided services for over 800,000 minutes of interpretation in 55 languages. Our interpretation services are critical to the client’s ability to communicate with limited English proficiency customers.

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Multilingual Support & Contact Centers

"Now you can connect with your customers across channels—and in their preferred language, which is key to ensuring a positive customer experience (CX)."

1/28/2016